Yvonne Muithe

Yvonne W. Muithe Executive Virtual Assistant • Project Coordinator • Marketing Operations Click to view Portfolio Professional Summary Agile Executive Virtual Assistant and Project Coordinator with 4+ years supporting C‑suite leaders and 2+ years coordinating marketing/operations projects across real estate tech, manufacturing, energy, banking, healthcare, legal, and agencies. Known for streamlining calendars and workflows, driving on‑time delivery, and elevating client satisfaction. Comfortable in high‑growth, remote-first environments; excels with CRM/PM tools and cross‑functional stakeholders. Core Skills • Executive support: calendar/inbox ownership, travel/events, expense/financial admin, confidential information handling • Project coordination: timelines, task structures, documentation, risk/bottleneck escalation, stakeholder updates • Client success: onboarding, communications, status reporting, retention and satisfaction tracking • Marketing operations: content calendars, basic SEO/copy, campaign handoffs to design/dev • Data and reporting: dashboards, meeting notes, action logs, KPI tracking Tools: Google Workspace, Microsoft 365, Asana, ClickUp, Trello, Salesforce, HubSpot, GoHighLevel, Canva, Adobe Creative Suite Experience Marketing Director — SerenityAssist Virtual Assistants & Support Services Jun 2025 – Present (Remote) • Led brand positioning and website messaging; created project roadmaps and milestones for ongoing campaigns. • Standardized client onboarding and SLAs, reducing turnaround time for first deliverables. Project Manager & Onboarding Specialist (Contract) — Sirius Communications, Canada Jan 2025 – Dec 2025 (Remote) • Managed B2B/B2C lead‑gen projects end‑to‑end: discovery, onboarding, task structures, timelines, milestones and status updates. • Produced project documentation and risk logs; coordinated handoffs across content, design, and development. Executive Virtual Assistant — Freelance/Contract Apr 2023 – Present (Remote) • Supported executives across confidential clients (real estate tech, manufacturing, energy, legal, consulting, finance). • Optimized calendars, inboxes, and meeting cadences; coordinated travel, webinars, and stakeholder communications. • Built reporting templates and light financial documentation; improved cross‑team visibility and follow‑through. Customer Service Specialist — Remote Call Center (Banking Client, USA) Jun 2022 – Mar 2023 • Handled high‑volume inquiries with CRM workflows; executed precise documentation and timely follow‑ups. Medical Administrative Assistant — HealthPlus Medical Center USA May 2021 – May 2022 • Managed appointments and EHR updates; supported billing/insurance documentation and patient communications. Legal Administrative Assistant — Premier Legal Group Kenya Feb 2021 – Nov 2021 • Prepared legal documents, organized matter files, and improved retrieval and version control processes. Executive Administrative Assistant — Crypto Innovations Jun 2020 – Feb 2021 • Owned executive calendars and travel; coordinated payroll cycles and internal comms for a fast‑moving team. Customer Service Representative — Creative Marketing Solutions Mar 2020 – May 2020 • Resolved client queries and maintained accurate transaction records; contributed to process improvements. Selected Outcomes • +25% client satisfaction uplift through tighter meeting prep, follow‑ups, and client comms. • 30% faster project completions by standardizing agendas, RACI, and weekly status reporting. • 95% CSAT in banking support via accurate case handling and proactive callbacks. • 35% improvement in clinic patient flow through optimized scheduling and EHR hygiene. • 20% efficiency gain by refining payroll/communications cadence and shared templates. Education Bachelor of Business Administration — University of Nairobi Certifications Certified Virtual Assistant (IVAA) | Microsoft Office Specialist (MOS) | Google Workspace Certification Project Management Professional (PMP, PMI) | Certified Administrative Professional (CAP, IAAP) Customer Service Certification (International Customer Service Association)