Yvonne Muithe

Yvonne W. Muithe Executive Virtual Assistant Professional Summary Dynamic and detail-oriented Executive Virtual Assistant with over 4 years of experience empowering C-suite executives across fast-paced industries, including innovative real estate tech startups, robust manufacturing, oil and energy, retail & wholesale medical, legal services, banking & investments, consultancy & insurance, cryptocurrency, and cutting-edge marketing agencies. Recognized for driving operational excellence, enhancing client engagement, and delivering strategic support to achieve organizational goals. Core Competencies • Strategic Executive Support • Project Management & Coordination • Event Planning & Travel Coordination • Client Relationship Management • Financial Document Expertise • Exemplary Customer Service • Calendar Optimization & Inbox Management • Data Management & Analysis • Confidential Information Handling • Proficient in Microsoft Office Suite & Google Workspace • CRM Software Proficiency (Salesforce, HubSpot) • CopyWritting, SEO Writing & Designing Professional Experience Executive Virtual Assistant | Contract and Freelance April 2023 – Present • Delivered high-impact executive support to leading real estate tech startups (e.g., Skyline Realty Tech), enhancing client communications and appointment management, resulting in a 25% boost in client satisfaction. • Spearheaded project coordination for innovative manufacturing firms (e.g., GreenTech Industries), streamlining executive meetings and financial reporting, which accelerated project completion timelines by 30%. • Provided seamless support to C-suite executives in the oil and energy sector (e.g., Energy Solutions Corp.), expertly managing travel logistics and financial documentation to ensure operational efficiency. • Planned and coordinated successful corporate events and webinars, increasing stakeholder engagement and brand visibility. Customer Service Specialist | Axon Remote Call Center June 2022 – March 2023 • Fielded over 100 customer inquiries daily for a prominent banking institution (e.g., Pinnacle Bank), achieving a remarkable 95% customer satisfaction rate through exceptional service and support. • Leveraged CRM tools to meticulously track customer interactions, enabling timely follow-ups and enhancing service delivery across financial services. Medical Administrative Assistant | HealthPlus Medical Center May 2021 – May 2022 • Championed patient engagement within a leading retail and wholesale medical organization (e.g., WellCare Health Systems), managing appointments and electronic health records to improve patient flow by 35%. • Streamlined billing and insurance processes, significantly reducing outstanding claims through diligent documentation and follow-up. Legal Administrative Assistant | Premier Legal Group February 2021 – November 2021 • Collaborated closely with attorneys to prepare essential legal documents and facilitate client communications for top-tier consultancy and insurance firms, ensuring compliance and operational efficiency. • Enhanced document management systems, resulting in improved retrieval times and greater efficiency in legal operations. Executive Administrative Assistant | Crypto Innovations June 2020 – February 2021 • Optimized executive calendars and coordinated travel for senior leaders in the cryptocurrency space (e.g., Blockchain Ventures), enhancing productivity and time management. • Managed payroll processing and internal communications, contributing to a 20% increase in operational efficiency. • Planned and executed team-building events and client meetings, fostering collaboration and strengthening business relationships. Customer Service Representative | Creative Marketing Solutions March 2020 – May 2020 • Provided outstanding customer service for a dynamic marketing agency (e.g., Innovate Agency), resolving inquiries and maintaining precise transaction records to ensure client satisfaction. • Collaborated with teams to refine service processes, resulting in enhanced customer retention and satisfaction. Education Bachelor of Business Administration University of Nairobi Certifications • Certified Virtual Assistant (CVA) – International Virtual Assistants Association (IVAA) • Microsoft Office Specialist (MOS) Certification • Project Management Professional (PMP) – PMI • Certified Administrative Professional (CAP) – IAAP • Google Workspace Certification • Customer Service Certification – International Customer Service Association Technical Skills • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Experienced with Google Workspace (Docs, Sheets, Slides, Calendar) • Knowledgeable in CRM software (Salesforce, HubSpot, GoHigh Level) • Familiar with project management tools (Trello, Asana) • Social media management (Facebook, Twitter, LinkedIn, Instagram) • Proficient in design tools (Adobe Creative Suite, Canva) References Available upon request.