Yvonne Dacera | Freelancer Resume

YVONNE DACERA GENERAL VIRTUAL ASSISTANT CONTACT PROFILE - My name is Yvonne Dacera, I come equipped with a strong foundation in -Fairlane Village Guadalupe, Cebu City administrative support and a passion for delivering exceptional service in virtual environments. With a proven track record of successfully managing tasks remotely, I bring to the table 3 years of experience as a virtual assistant. MY EXPERTISE: EXPERIENCE Administrative Support: Managing calendars, scheduling appointments, and handling email correspondence with precision. INDIE AUTHOR MEDIA, TIKTOK CONTENT CREATOR NOVEMBER 2022 - JULY 2023 Data Entry and Analysis: Accurate data entry, generating insightful reports, and supporting strategic decision-making. Customer Support: Responding to inquiries promptly, resolving issues efficiently, and ensuring exceptional client satisfaction. Social Media Management: Crafting engaging content, scheduling posts, and fostering online community growth. Project Coordination: Assisting in project planning, tracking milestones, and ensuring timely completion. Content Creation: Crafting well-researched articles, blog posts, and copy to enhance brand visibility. Proofreading Creating Tiktok Contents for Authors Creating SOP for Creators Updating Clients via Airtable UNIVERSITY OF SOUTHERN PHILIPPINES FOUNDATION ADMIN ASSISTANT OCTOBER 2022- MARCH 2023 Processed Documents before, during and after the semester for the exchange of students Answer and Direct phone calls Plan meetings and take detailed minutes Write and distribute email, correspondence memos, letters, faxes and forms Maintain a filling system Maintain office policies and procedures EDUCATION BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN MARKETING MANAGEMENT Asian Development Foundation College, Tacloban City PH March 2019 SUYEN CORPORATION (BENCH) - BOUTIQUE CASHIER MAY 2019 - MARCH 2020 Provides a positive customer experience with fair, friendly, and courteous service. Collect cash, debit and credit card payments from customers Issue receipts to customers Managing shelves, tracking inventory and keeping the store clean. assist customers Greet and acknowledge each customer.