Yvonne Adhiambo

YVONNE ADHIAMBO ONYANGO Phone:- E-mail:- PROFESSIONAL SUMMARY I am a diligent front office manager. I am skilled in administrative and office procedures. I am a quick learner who is experienced in coordinating, planning and organizing a wide range of administrative activities with accuracy and adeptness. I am team player with demonstrated pro activeness and diligent in a busy working environment. KEY COMPETENCIES  Good interpersonal skills  Client relationship management  Computer proficient in Microsoft office  Complaint handling and resolution  Office Administration  Handling appointments  Budgeting and book keeping  Writing and editing  Video editing and photography  Radio editing PROFESSSIONAL EXPERIENCE AND EDUCATION   October 2023 to March 2025 : Front Office Executive Bristol Park Hospital where my duties and responsibilities include: Welcoming patients to the center, filing patients’ files and answering any enquiries that may patients. Coordinating with the staff: doctors, lab technicians to ensure patients are served speedily. Processing insurance payments from clients who settled their bills through insurance. Providing the right support to clients who needed assistance. Offering quality customer service to our clients. Daily patient registration in electronic medical records using the Aphicons system Observe doctor patient confidentiality and hospital ethics. Working on the processes of admission and discharge for inpatient clients Working on pre authorization processes for dialysis clients on NHIF-HICS portal April 2023 to September 2023 : Front Office Executive Tendercare Hospital Limited where my duties and responsibilities include: Welcoming patients to the center, filing patients’ files and answering any enquiries that may patients. Coordinating with the staff: doctors, lab technicians to ensure patients are served speedily. Receiving any payments required before receiving medical attention. Processing insurance payments from clients who settled their bills through insurance. Providing the right support to clients who needed assistance. Offering quality customer service to our clients. Daily patient registration in electronic medical records using the Sanitas System. Observe doctor patient confidentiality and hospital ethics. arise from the arise from the   October 2020 to Sept 2022: Customer Service Executive Bliss Healthcare Limited where my duties and responsibilities include: Welcoming patients to the center, filing patients’ files and answering any enquiries that may patients. Coordinating with the staff: doctors, lab technicians to ensure patients are served speedily. Receiving any payments required before receiving medical attention. Processing insurance payments from clients who settled their bills through insurance. Providing the right support to clients who needed assistance. Offering quality customer service to our clients. Preparing weekly and daily reports and ensuring filing is done adequately. Daily patient registration in electronic medical records using the med360 system. Observe doctor patient confidentiality and hospital ethics. January 2020 to September 2020: Receptionist /Administrator Jamii Yadah Medical Centre where my duties and responsibilities include: Welcoming patients to the center, filing patients’ files and answering any enquiries that may patients. Coordinating with the staff: doctors, lab technicians to ensure patients are served speedily. Receiving any payments required before receiving medical attention. Processing insurance payments from clients who settled their bills through insurance. Providing the right support to clients who needed assistance. Offering quality customer service to our clients. Preparing weekly reports and ensuring filing is done adequately. Procurement of Consumables needed in the facility both medical and non medical arise from the arise from the  JUNE 2018-JULY 2019: Hospital Receptionist/ Assistant Administrator The Balozi Hospital where my duties include: Manning the front office-receiving and making calls, attending to enquiries Registration, billing and record keeping for all patients. Scheduling appointments for general consultation, specialized clinics and doing follow ups for the same Preparing, sending and actualizing pre- authorization forms and doing follow up on insurance company claims. Confirmation and receipt of deliveries to the facility Making appointments for the specialist doctors in the facility Procurement of consumables needed in the facility, both medical and non-medical.  November 2014 to June 2018 Receptionist Jamii Yadah Medical Centre where my duties and responsibilities include: Welcoming patients to the center, filing patients’ files and answering any enquiries that may patients. Coordinating with the staff: doctors, lab technicians to ensure patients are served speedily. Receiving any payments required before receiving medical attention. Processing insurance payments from clients who settled their bills through insurance. Providing the right support to clients who needed assistance. Offering quality customer service to our clients. Preparing weekly reports and ensuring filing is done adequately. Managing the calendar and schedule management. Calling to provide clients with information as needed. 2 arise from the EDUCATIONAL BACKGROUND Daystar University: August 2009- August 2012: Diploma in Mass Communication Magan College of Information Technology: May 2009- July 2009: Certificate of Micro Computer Application Gatanga CCM Secondary School. Feb 2004- Nov 2008: Kenya Certificate of Secondary School(C) REFEREES 1. Fredrick Owiyo , Tel: +254- . 2. Victor Ofula, Director at Jamii Yadha Medical Centre. Tel: - 3. Rosebelle Aloo Corporate Officer, Bristol Park Hospital Tel:- 3