Yvonne

YVONNE WANJIRU KAMAU P.O. Box- Nairobi Tel: - or - Email:- CAREER PROFILE SUMMARY I am a versatile professional with over 5 years of experience in customer service, communication, and a strong foundation in content development. My expertise lies in the service industry, where I have honed my skills in relationship management, sales, and customer service. I excel in evaluating communication channels, recommending enhancements, and ensuring exceptional client experiences. As a leader in customer service, I drive the implementation of effective communication strategies and craft compelling content for clients. Simultaneously, I have thrived as a dedicated export marketing professional, navigating the ever-evolving global commerce landscape. My unwavering commitment to expanding markets, optimizing revenue streams, and nurturing international relationships has led to a track record of success. I specialize in devising and executing export strategies, fostering cross-functional collaboration, and guiding my teams towards outstanding results. Furthermore, I have also excelled in marketing, bringing a strategic and creative edge to the table. I have successfully driven marketing campaigns, identified emerging markets, and formulated captivating strategies to engage diverse audiences, resulting in increased brand recognition and capturing new markets. My career profile combines the prowess of customer service, relationship management, communication expertise, and marketing acumen. I am poised to contribute my problem-solving skills and marketing insights to organizations looking to establish a positive reputation with their stakeholders, conquer new frontiers in global markets, and elevate their marketing initiatives. EDUCATION BACKGROUND B.A in Communications- St. Paul’s University;- Diploma in Media Studies- E. A Media Institute;- KEY SKILLS AND COMPETENCIES ACQUIRED Customer service: Experienced at actively engaging with clients by gaining a strong knowledge and understanding of the service so as to provide clients with appropriate information and ensuring 1 their satisfaction is guaranteed. Networking skills: Successfully maintained and developed working relationships with existing partner organizations, explore opportunities to bring new potential partners through the networking Relationship Management: Ability to and experienced in developing a strong professional network and utilizing that network to bring in new business to the company and maintaining a strong network of business contacts. Public Relations: Proficient in all things public relations including; creation of good communication strategies for crisis management. I can pick the best communication tool to use when addressing different publics. Content Management: I have excelled in managing multiple IVR portals regarding the mobile content ingestion, approval, and placement and conversion of Audio content in a wide spectrum of media formats Organization Skills: Good understanding of the company policies for the successful running of the business. Well organized and experienced in fulfilling administrative tasks. Articulate Communicator: Successfully ensure that I convey to customers what they want to hear applying positive language, remaining cheerful and ensuring they are satisfied with the service. Problem Solving skills: Analytical in nature with the ability to analyse possible outcomes to see possible risks that may arise and promptly solving them. Market Penetration: Proficient in identifying and capitalizing on emerging markets, I've consistently expanded our market presence in Africa and United States. 2 WORK HISTORY Marketing Executive & Export Admin Kevian Kenya Limited 2022-to date Duties and Responsibilities Responsible for facilitating the export of goods and services from one country to another Responsible for the logistics of getting the goods to the purchaser in another country and for ensuring the goods meet the required standards of the importing country. Contributing ideas to marketing campaigns Conducting research and analyzing data to identify and define audiences Compiling, distributing and presenting ideas, information and strategies Coordinating promotional activities, events and interviews Managing social media campaigns and monitoring performance of marketing campaigns. Key Achievements Implemented and oversaw an export expansion strategy that increased international sales by 30% within the first year. Orchestrated the successful launch of new product lines in target international markets, resulting in a revenue boost. Devised and executed a cross-channel marketing campaign, enhancing brand visibility and market penetration across multiple countries. Established and nurtured key partnerships with overseas distributors, facilitating smoother logistics and boosting export efficiency by 20%. Implemented data-driven marketing strategies, resulting in a 15% increase in engagement on social media platforms and a 25% rise in website traffic. Personal Assistant to the CEO Amazing Jungles Travels 2020 - 2021 Duties and Responsibilities Maintained daily task list-arranged meetings and made appointment with individuals on a priority basis Planned and supervised all personal travel arrangements including: air travel, ground transportation, and accommodations Maintained and managed activities, commitments, and deliveries Planned the time table schedule of business, personal and weekend events Efficiently managed telephone calls, emails and collected/ sort mail 3 Responsible for the preparation of personal and business documents and confidential filling maintain owner’s calendars and reminders for internal/external meetings, appointments, special events, and visitors. Responsible for the management of social media profiles, online subscriptions, and memberships. Responsible for drafting the majority of written correspondence and communication. Recording office expenditure and budget management, maintaining and managing an electronic and hard copy filing system and keeping all corporate documents including contracts, board meetings minutes, and ensuring record retention and filing and retrieval systems are followed. Key Achievements Arranged over 35 domestic and international travel plans and itineraries Managing extensive support functions—including writing correspondence, communicating with multi-functional staff, running errands, and coordinating general household operations—while maintaining a consistent level of professionalism and accuracy. Overhauled office calendar and events system to save 10% in costs due to finding mismanaged vendors and unnecessary events. Senior Associate/Marketing Manager Vasonomics;- Duties and Responsibilities Creating comprehensive marketing plans aligned with regional objectives, market conditions, and company goals. This involves market research, competitor analysis, and identifying growth opportunities. Devising and executing promotional campaigns to increase product visibility, market penetration, and brand awareness. This includes both traditional and digital marketing strategies. Leading and managing a marketing team, providing guidance, setting goals, and evaluating performance. 4 Worked with management to implement communication strategies. Conversion of Audio content in a wide spectrum of media formats used in the Mobile communication sector both voice based and SMS based. Undertaking planning and management of multiple IVR portals regarding the mobile content ingestion, approval, and placement Key Achievements Successfully led the establishment of new branches in Congo, Tanzania, and Rwanda, facilitating the company's entry into these markets and ensuring a smooth setup of operations. Forged strategic partnerships with local businesses, telecom authorities, or relevant entities in Congo, Tanzania, and Rwanda, aiding in regulatory compliance and strengthening market presence. Formulated and nurtured strategic partnerships with local businesses, telecom authorities, and relevant entities in Congo, Tanzania, and Rwanda. These alliances facilitated regulatory compliance and significantly bolstered the company's market presence in these regions. News Anchor, Radio Presenter KOCH FM;- Duties and Responsibilities Acted as a gatekeeper and also a Producer and the Presenter of Wasanii Maskani Show. Presented live on-air news from various locations and in the studio as well. Hosted guests on air via Wasanii Maskani show, the one I was hosting. Key Achievements Produced and hosted the "Wasanii Maskani Show," showcasing adept skills in content curation, management, and presentation, attracting and engaging a consistent audience. Presented live on-air news from diverse locations, demonstrating the ability to report effectively and maintain audience interest in various situations and environments. Hosted and interviewed guests on the "Wasanii Maskani Show," fostering engaging and insightful discussions that resonated with the audience, potentially leading to increased show popularity and listener interaction. Acted as a gatekeeper, ensuring the quality and relevance of content aired, maintaining high journalistic standards, and contributing to the station's credibility and professionalism. 5 PROFESSIONAL TRAINING Journalism Code of Practice – Media Council of Kenya Safety of Journalists – Article 19 Elections Coverage – Media Focus on Africa REFEREES David Kariuki Esther Gathoni Wachira Hemant Shukla Amazing Jungles Postal Corporation of Kenya Vasonomics Company Limited CEO Postal Superintendent Director Tel: - Tel: - Tel: - Email:- Email: Email: --om 6