Yvon Lorenze Diasana

Yvon Lorenze Diasana Virtual Assistant I am an experienced Virtual Assistant with a strong background on Customer Service. I have already been in the BPO industry for more than 6 years. I specialize in Customer Service, Email handling, Calendar Management, Data Entry, CRM navigation and several other admin tasks. I am proficient in using Google Suite apps/tools as well as Microsoft Tools. I easily adapt to any changes that need to be adapted and I obtain skills over time. Contact Phone - Email - Address #288 P.C Barracks Road, Brgy. West., General Santos City Education 2015 Bachelor of Science in Accountancy Holy Trinity College of General Santos City 2012 Bachelor of Science in Computer Engineering University/College Expertise Email Management Data Entry Customer Service Calendar Management Experience April 2021 - 2023 Summit Operations Solution l Sandy , Utah Real Estate Customer Care and Virtual Assistant Email Management Calendar Management Answer inbound calls addressing customer concerns and inquiries Communicate with the Property Agent in regards with the Property Showing and Prospect feedback. Set appointments for the property available. Send reminders to the prospect and property agent's appointment schedule. Make reports regarding the Property Showing of the day. Handle Zendesk for communication and task tickets. Answer SMS inquiries via Appfolio. Update prospect's account in Appfolio Posting Property for market on MLS. Monitor the company's CCTV camera via Google Nest Data Entry of new prospects in the CINC database June 2017 - April 2021 ECN Korea l Seoul, Korea Online English Teacher - Promoted to Semi - Manager Teach English language to Korean Nationals. From Primary to Professional Level Give assessments and evaluations every end of the 36 minute duration Give Progress Report of the student for the certain month. PROMOTED TO SEMI-MANAGER CRM Navigation Appotintment Setting Language English Filipino Handle a team consisted of English Teachers Checking their technical conditions Point of Communication of the teacher of the team with the Upper Management Check the EOD reports of the teacher and confirm to the Head Manager for the EOD submissions for the certain week Create Excel Spreadsheet Interview Applicants for the job vacancy. after interviewing and assessment, submit to the Team Manager for Demo and Final Interview November 2016 - August 2017 51 TALK Online English Teacher Teach English language to Chinese students Give assessments and evaluations every end of the 36 minute duration Give Progress Report of the student every week. March 2016 - November 2016 Ablaze Global Services | General Santos City Appointment Setter Calling Medicare subscribers and set an appointment with the Medicare Agents. Manage the Calendar of the Medicare Agent. Send follow up SMS for the appointment scheduled. Data Navigation via Zoho CRM May 2014 - February 2016 Easy Telecommunications | General Santos City Customer Service Representative Attends inbound calls of Existing Customers, addressing their concerns and convince them to stay subscribed to the service. Checking Account Status of the client. Gives extension of payment if found necessary. PROMOTED TO SUPERVISORY POSITION Assists the agents if necessary. Pacify clients and make account adjustments if found necessary Make weekly reports on AHT stats of the agents May 2012 - May 2014 Magi Communications | General Santos City Outbound Sales Agent/ Appointment Setter Calling Singaporean residents and invite them for a Spa Treatment Set an appointment for them and recommend the nearest Spa Center. Do a follow up SMS or follow up calls on the day of their appointment schedule Address their inquiries and help them out through the membership registration CROSS TRAINED FOR A CANADIAN ACCOUNTING SERVICE Calling Business Establishments all over Canada inquiring if they have their own Accountant. Offer to send Service Quotations. Data Entry Via Zoho CRM Set an appointment for the Accountant to visit their establishment Reference Rachelle Eduria Carl Michael Dave Baquiring Software QA Tester, Dev Partners Phil Program Manager, Summit Operations Solution Phone: - Email : - Phone: - Email : programcoordinator@summit andcompany.org