Yvette Uwera

I am an aspiring customer service professional with more than five years of excellent customer service experience.

I have been described as outgoing with good communication skills (French and English), forming relationships come easy to me and I am customer focused. 

The roles I have discharged in customer service to date have also enabled me to prove my problem-solving skills, a strong eye for detail, analytical. I have a high level of integrity and my ability to work under pressure with or without supervision.

In addition, I have the following skills;

·    Wide experience in working remotely/Virtual assistant

·    Wide experience in Data entry and good typing skills

·    Wide experience in email handling.

·    Experience in loss prevention

·    Experience in dispute resolution.

·    Good knowledge in detecting fraudsters

·    Wide experience in Customer service.

·    Good knowledge in Microsoft Office programs.

·    Experience in Helpdesk, Call center, and Quality Assurance.

·    English and French proficiency.

All of the above skills put me in an excellent position to succeed in any Business management role that involves customer service.