Yvette Marie B. Gimelo
#0413 Saint Thomas drive Palmera homes barangay Dolores Taytay Rizal
Mobile number:-/-
Skype: Yvette Gimelo
Objective: Pursuing my opportunity which allows me to enhance my knowledge
and skills.
Skills and Strength: Computer literate: Microsoft office, Microsoft Word,
Microsoft Excel
Good communication skills.
Language written and spoken: English and Tagalog
Can work under pressure
Willing to learn Fast learner
Work experience:
BPO:
Results Manila-
- Customer service/Technical Support for Virgin Mobile
* Assisting customers with their virgin mobile phone in regards with troubleshooting, billing
and minutes disputes.
- Customer service/Technical Support Mobile Broadband
* Assisting customers with their mobile broadband account and device in regards with
troubleshooting, billing and minutes disputes.
*Appointed as one of the mobile broadband mentor (taking supervisor calls, calibration and
coaching).
Teletech Cainta-
- Customer service/Technical Support/Sales support for Dish Satellite
* Assisting customers with troubleshooting, billing and channels purchased.
Concentrix 2014 – upto present
- Customer service/Technical Support for General Motors
* Assisting customers with their cars inquiries
- Customer service for Acer AU/NZ 2016
* Assisting customers with their acer devices in terms of billings and repair updates
Appointed DOA case manager 2017
*Dealing with retailers in terms of dead on arrival units
*The one who decide if the unit will be approved for replacement
Promoted as escalations case managers Insurance coordinator
2018 (Tier 3) *Doing Inbound, outbound call and email support
Dealing with escalated cases and direct clients
Appointed quality coach 2018
*Doing mock calls, calls monitoring, coaching
