Yvette Frausin

y vette frausin- - PERSONAL STATEMENT I am a creative, autonomous worker who excels in written communication and generating content for social and online media. I have extensive experience working within marketing and communication roles and a proven ability to quickly problem-solve any issue. I am punctual, efficient, proactive and positive, and work well with all personality types. I am a team player who will work above and beyond to meet deadlines or where extra help is needed. courses completed Australian Writers Association Magazine & Newspaper Writing Travel Writing Academy of Information Technology Social Media Marketing Fundamentals work ethic Efficient Creative Team player Punctual and organised Consistent and reliable PERSONAL ATTRIBUTES Loyal and sincere Positive with a sense of humour Adaptable Open minded and approachable career historY ADMINISTRATION & ACCOUNTS POLAR AIR AND ELECTRICAL, 2014 - CURRENT Running a family-owned business which encompasses administration, customer service and accounts. The role is varied and requires me to use my great organisational skills to keep the business running administratively. A large part is ensuring customers are given a great service, backed with attentitive customer care. This is balanced with the delicate handling of overdue accounts when required. I also balance this role with part-time study. MARKETING & COMMUNICATIONS GOLFER ESCAPES,- I efficiently and accurately took reservations for guests, taking Flexible Independent Travel (FIT) bookings for domestic and international guests, often problem solving on the spot any travel dilemmas and putting forward solutions. A highlight in this role was participating in numerous domestic and international famils to golf resorts, greatly expanding my travel and location reportoire. In between reservations I managed general office administration and coordinated staff communication. I also enjoyed managing online content via our website, creating and uploading targeted content via the Content Management System (CMS). Key responsibilities • Domestic and international travel reservations • Creation and implementation of online content • Office administration. MARKETING & COMMUNICATIONS INFINITY HOLIDAYS (FLIGHT CENTRE LTD),- Role contributed to the development of a new intranet for the company. Key tasks included researching and designing look and feel, creating and uploading content via the CMS, Strongpoint. Worked with the product team in putting together FIT packages for specific destinations in Australia and international. A key achievement in this role was creating a product training tool, ‘In the Know’ that covered every Infinity destination sold, relevant selling features, travel information and agent feedback from famils. This tool greatly improved the information awareness of agents, contributing to sales. Also hosted and participated in many international famils including the South Pacific, Asia, Canada, Usa, Europe and New Zealand. Key responsibilities • Develop new staff intranet • Content generation and upload • Identify and create staff product training tool. PART-TIME WORK VARIOUS,- Worked in various part-time positions while raising a family including within the public liability area of Alliance Insurance, Personal Assistant to a life insurance agent, and data entry for Kompas Holidays. ADMINISTRATION & ASSISTANT ROLES SUNCORP INSURANCE,- Participated in various administration and assistant roles, concreting my organisation and team player skills. including front reception welcoming clients, main switch operator. Transferred to the Brokers Department - private secretary to 3 top selling agents, then into general administration where I payed office accounts, organized office events/parties and human resource tasks. Enjoyed a short maternity break between roles. Key responsibilities • Office administration and accounts • Front-of-house management • Event organisation. REFERENCES ANNE NOONAN - DIRECTOR, GOLFER ESCAPES T:- (see reference attached) KARI EDIE- PRODUCT OWNER, FLIGHT CENTRE TRAVEL GROUP M:- (see reference attached)