Yves Bastiou

• A dynamic customer experience professional with extensive international living and working experience (Brazil, Italy, France, the UK, Australia, and Spain).

• Fluent in five languages (English, French, Spanish, Portuguese, Italian);

• Passionate about digital consumer experience, front-end development, and visual design, with a proven track record in consulting services, e-commerce, financial services, and the music technology industry.

Experience Summary and Skills

• 7 years leading digital customer experience products, and delivering and managing websites through design, creation, publication, update, monitoring, and continuous improvement

Experience in online customer self-service products and web management.

CMS Tools: Zendesk, SalesForce, Inbenta, Confluence, Jira, Trello, ClickUp, Google Analytics

• 7 years of Content Creation

Experience in producing articles and multimedia content (FAQ and walkthrough articles, troubleshooting documents, training material, product images, GIFs, web animations, video tutorials).

Languages: English, French, Spanish, Italian, Portuguese

Tools: Figma, Photoshop, Illustrator, After Effects, Davinci Resolve

• 7 years of UX/UI Design and Front-End Development

Experience in design discovery, user journeys, information architecture, mockups, prototyping, wireframing, visual design and responsive web design.

Tools: Figma, Adobe Photoshop, Adobe Illustrator, HTML/CSS

• 10 years of Customer Support (B2C/B2B, Social Media)

Experience in various customer support roles for a diverse range of companies offering support in English, French, Spanish, Portuguese, and Italian for the EMEA market using phone, email, live chat, community forums and social media channels.

• 5 years of Account Management, Sales, Business Development

Experience in account management, client acquisition, and product training in the EMEA market in English, French, Spanish, Portuguese, and Italian.