Yvenn Dizon

 YVENN DIZON 10 Sinag St., Highway Hills, Mandaluyong City-- EDUCATIONAL BACKGROUND: Secondary: Universidad de Sta. Isabel Naga City, Camarines Sur College:Ateneo de Naga University - BS Nursing Naga City, Camarines Sur EXPERIENCES: Customer Service Representative Level 3 ePLDT VENTUS PARLANCE (January 2007- January 2009) Take in calls for a US cable TV subscription. Resolve consumer concerns with installation and assist with their billing issues. Troubleshoot basic cable issues. Upsell new and existing products and services. Assist in processing payments. Activate newly installed subscriptions. End of day reporting to immediate supervisor. Customer Service Representative (Voice and Email support) SUTHERLAND GLOBAL SERVICES (June 2009- February 2010) Assist customers through phone and email for a US Financial account. Assist customers in processing and sending payments. Resolve simple to complex billing issues. Track payment status. Hourly AHT and productivity updates to immediate supervisor. Daily reviews of team NPS Inbound and Outbound Sales Specialist Tier 3 ACQUIRE ASIA PACIFIC (March 2010 - September 2015) Outbound and inbound calls for an AU Telco account. Cold calling. Upsell to existing customers. Offer to upgrade services. End of day reporting to immediate supervisor. Track team’s total sales daily. Upskill training for new services being offered. Refresher trainings. Report sales trends and challenges to campaign manager. AMAYSIM PHILIPPINES ( September 2016- present ) Answers queries in real-time over live chat Helps drive leads, convert and retain customers by answering questions and process account changes. CHARACTER REFERENCES: Ma. Azel Paña Operations Manager- Gillian Mari Cruz Employee Engagement- Julie Ann Dapol Sales Supervisor-