Yvandi Bartmann

CURRICULUM VITAE YVANDI LUBBE ID:- Age: 34 Languages: English, Afrikaans -/-______________________________________________________________________________ EDUCATION AND QUALIFICATIONS - Matric Senior Certificate - Somerset West Private School (2001) Course leading to Enrolment as a Nurse - Life College of Learning (2013) BA Health Sciences & Social Services (specializing in psych. counselling) - UNISA (2014) Intermediate and advanced ICD10, CPT/CCSA courses - Mediclinic (2017) Intermediate ICD10, Basic and intermediate CPT/CCSA courses – Africode (2018/2019) CAREER PROGRESSION Mediclinic Constantiaberg October 2016 - Present Clinical Coder - Duties according to the Clinical Coder Work Profile Initiated Quality Improvement Program (ongoing) to improve communication with Doctors and staff members, yielding excellent results Collaborated with Occupational Health nurse and facilitated regular exercise classes for staff members (Summer 2017) Appreciation Drive, rewarding Doctors who continuously work with us as a team to ensure the best possible patient outcome Paper saving initiative - working with wards and staff to minimize wastage Mediclinic Constantiaberg is a 210-bed acute care facility with a broad range of specialities and specialized nursing units. I started this position just 3 weeks after returning from traveling overseas and taking some time off after working and studying continuously for many years. I applied for this position as I knew my clinical knowledge would not go to waste. Working in a clinical setting has always appealed to me, especially since I decided not to pursue nursing. I have been in this role for 2 and a half years and have had ongoing training in the coding field, as well as creating and getting involved in other initiatives at work, including wellness and quality improvements. Carecross Health June 2013 - August 2015 Clinical referral centre agent/supervisory role - First 6 months: Inbound call centre agent doing pre-authorisations for hospital admissions, specialist consultations, MRI and CT scans, PMB treatment plans etc. Role review after 6 months for career growth: Role changed to supervisory/ supportive position within our department Preparing clinical motivations and requests for our Medical Advisor to review Interdepartmental and intradepartmental liaison Process Design Training of staff members on new system developments or general refreshers Quality Control Reporting on a variety of areas including high cost cases, staff statistics etc B2B project coordinator - live communication system between Carecross and Mediclinic South Africa Providing daily ongoing support to call centre agents as needed This position was a new one which evolved over time. I had a broad role and what was expected of me changed daily. Efficiency and prioritizing were key. I enjoyed the challenge and always delivered to the best of my ability. I feel very strongly about customer service which is at the core of this industry. I left Carecross to take a necessary break (September 2015 – September 2016) after many years of working and studying full time. I submitted my resignation 6 months in advance to prepare the department for my departure. Life College of Nursing April 2011 - June 2013 Student Nurse (course leading to enrolment as a nurse) - Working in all wards of the hospital on a rotational basis including ICU, Trauma, Paediatrics, Maternity and Theatre. Providing quality nursing care to patients according to the Best Care Always Bundles Adhering to hospital policies and procedures Completing a set of learning objectives and outcomes over 2 years as stipulated by the learning centre. Building trusting relationships with patients and staff Writing South African Nursing Council exam in May 2013 for the Enrolled Nurse category Offshore Maritime Services October 2009 – March 2011 Administrative Assistant (left to study nursing) The Farm House, De Zalze Estate April 2004 – December 2008 Au Pair (Reason for leaving: Career Progression and travel) Cellphonics (MTN) Somerset Mall January 2002 – April 2004 Sales Executive / Client Service Officer (Reason for leaving: Career progression – wanted to enter the caring industry) CAPABILITIES – SUMMARY - Excellent written and verbal communication skills Enthusiastic team player, and capable of working on my own Experience in dealing with people from diverse backgrounds Compassionate, empathetic, punctual, hard-working, reliable Sound clinical knowledge, including ICD10, BHF and CPT coding Computer literate with proficiency in all Microsoft Applications REFERENCES Julie Walters – Mediclinic Constantiaberg Phone: - Email:-Julia Pym - Carecross Health Phone: - Sr. Safodien/ Sr. Hansen-Salie - Life College of Learning Phone: - Anne Bicker Caarten – TheFarmhouse Phone: - Email:-Bev Squires - Offshore Maritime Services Phone:- Email-