Yusuf Olaboye

- OLABOYE, YUSUF OLATUNJI -Cebu City Detail-oriented and compassionate professional with strong administrative skills and a solid understanding of medical terminology and healthcare operations. Proficient in managing patient communications, scheduling appointments, handling electronic health records (EHR), and providing efficient support to healthcare professionals. Professional Summary Adept at multitasking, and delivering high-quality, patient-focused service in virtual environments. Committed to supporting healthcare teams by streamlining administrative tasks and enhancing patient care experiences. Zoho Zendesk Vici Dialer Zoiper Business Pipeline Transdotcom Inverite Ring central Software Familiarity/ Expertise Google Suite Microsoft Office One Drive Google Calendar PDF AnyDesks Flinks Experience Century21 Realty Northwest Dextra Outsourcing Solutions, Inc. Internal Sales Agent (ISA) April 2021- May 2023 General Virtual Medical Assistant January 20, 2024-February 19,2025 Key Responsibilities: Patient Interaction: Answer patient queries via email, or chat. Schedule and confirm patient appointments, follow-ups, and reminders. Medical Record Management: Maintain accurate and up-to-date patient medical records Assist with medical billing, and insurance claims as needed. Administrative Support: Assist healthcare providers with documentation during virtual consultations Prepare patient reports, medical summaries, and documentation for healthcare providers. GoDay.ca Etelecare Services (Westinghouse Electronics USA/CANADA) Loan officer / Executive Assistant June 2023 –January 9, 2024 Technical Support Representative September 2019 – April 2021 Loan Officer: • Assess and process loan applications based on financial data and creditworthiness. • Guide clients through the loan process, ensuring compliance with regulations. • Build and maintain client relationships, preparing accurate loan agreements. • Monitor repayments and stay updated on lending trends and policies. Executive Assistant: • Manage executive schedules, meetings, and travel arrangements. • Serve as a liaison between executives, clients, and internal teams. • Prepare reports, presentations, and handle confidential information. • Coordinate projects, manage office operations, and ensure deadlines are met. Education • Handle inbound and outbound calls to generate sales and follow up on leads. • Identify customer needs and recommend appropriate products or services. • Build and maintain strong relationships with existing clients to encourage repeat busines • Achieve and exceed sales targets and KPIs. • Maintain accurate records of customer interactions in CRM systems. • Collaborate with marketing and sales teams to develop effective sales strategies. • Provide product information, pricing, and after-sales support to clients - Southwestern University PHINMA Key Responsibilities: • Assist customers with technical issues via phone, email, or chat. • Troubleshoot hardware, software, and network problems. • Document and track issues using CRM or ticketing systems. • Escalate complex issues to higher-level support teams. • Provide product guidance, best practices, and preventive advice. • Stay updated on company products and technical developments. • Collaborate with internal teams to improve support processes. BACHELOR OF SCIENCE IN NURSING Skills 🎯 Soft Skills • Time management and multitasking • Attention to detail • Empathy and compassion • Adaptability in fast-paced environments 💬 Communication and Interpersonal Skills • Professional phone etiquette • Patient education and support • Clear written and verbal communication • Conflict resolution and problem-solving Administrative and Organizational Skills • Appointment scheduling and calendar management • Patient intake and follow-up coordination • Data entry and record management • Medical billing and coding (if applicable) • Insurance verification and claims processing