Yusuf Khan

Yusuf Khan Atlanta, GA | - |-| Linkedin.com/in/m-yusuf-khan | Trailblazer.me/id/yusufkhan96 EXPERIENCE Grafana Labs (Remote)​ Salesforce Admin ​ ​ ​ ​ ​ ​ ​ ​ June 2023 - Present ●​ Delivered 100+ Salesforce enhancements across Sales, Marketing, Support, and Finance teams—driving automation, improving CRM usability, and contributing to scalable business growth. ●​ Collaborated with business stakeholders to translate requirements into user stories and solution documentation for new workflows, a process similar to RFP/RFI responses. ●​ Designed complex Flow and Process Builder automation to support lead routing, case SLAs, and opportunity lifecycle management—often packaged as part of solution overviews or demos for leadership. ●​ Built and configured custom fields, page layouts, and record types (e.g., MEDDPICC, ABM, churn reasons) to meet nuanced business logic requirements. ●​ Created demo-ready Salesforce configurations for new product teams, enabling internal stakeholders to visualize proof-of-concept environments and align on CRM strategy. ●​ Partnered with RevOps on forecasting models, lead scoring, and campaign attribution, supporting strategic planning efforts and executive presentations. ●​ Maintained system documentation, demo scripts, and training materials to standardize internal solution rollout—directly applicable to proposal library and pre-sales demo content creation. ●​ Supported company-wide initiatives like fiscal year cutovers by planning system freeze timelines, regression testing, and stakeholder communications—showcasing ability to manage cross-functional coordination and timelines. Freelance Salesforce Consultant (Remote)​ ​ ​ ​ ​ ​ ​ June 2021 - Present ●​ Implemented Salesforce Nonprofit Success Pack (NPSP) for multiple nonprofits, managing end-to-end delivery from requirements gathering to go-live. ●​ Scoped and translated nonprofit business needs into scalable Salesforce solutions including custom objects, automation, and donation management workflows. ●​ Led complex data migrations from legacy systems into Salesforce, ensuring data integrity and seamless user adoption. ●​ Developed training materials and conducted user onboarding sessions to empower nonprofit teams with CRM best practices. ●​ Provided ongoing system support, enhancements, and integrations to optimize fundraising, volunteer tracking, and reporting. Coinbase, Atlanta, GA (Remote)​ Salesforce Administrator ​ ​ ​ ​ ​ ​ June 2021 - June 2022 ●​ Partnered with the Customer Experience and Operations teams to gather business requirements and scope scalable CRM solutions—mirroring pre-sales technical discovery. ●​ Managed configuration and deployment of Salesforce automation including Flows, validation rules, and assignment logic using Agile delivery in Jira and Confluence. ●​ Created and maintained solution documentation, user stories, and test plans for new features and enhancements—similar to pre-sales proposal support. ●​ Built a Slack-to-Salesforce integration that improved visibility on deployment status—demonstrating technical creativity and ability to build proof-of-concept functionality. ●​ Supported sandbox and production deployments using Copado and provided production support for over 5,500 global users. ●​ Conducted bulk data updates and ensured data integrity using Salesforce Data Loader and validation automation—supporting the type of CRM hygiene and readiness needed for demos and RFPs. ●​ Coordinated changes to public-facing support forms using Adobe Experience Manager, demonstrating cross-platform communication skills and front-end configuration experience. Certifications (Trailhead) Business Administrator Specialist​ ​ ​ Lightning Experience Reports & Dashboards Specialist​ Security Specialist​ ​ ​ ​ ​ Salesforce Administrator Certification ​ ​ ​ Salesforce Advanced Admin Certification​​ ​ Nonprofit Cloud Consultant​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ ​ March 2021 March 2021 February 2021 ​ March 2023 In Progress - July 2025 In Progress - July 2025 ​ Technical Skills ●​ Salesforce Clouds: Nonprofit Cloud (NPSP), Sales Cloud, Service Cloud, Experience Cloud ●​ Automation & Process Design: Flow Builder (including subflows & fault paths), Process Builder, Approval Processes, Assignment Rules ●​ Data & Integration: Reports & Dashboards (incl. joined & bucketed reports), Validation Rules, Custom Metadata & Fields, Data Loader, Campaign Management ●​ Business & Collaboration Tools: Google Workspace, Slack, Notion, JIRA, Lucidchart ●​ Project & Solution Design: Requirements Gathering, Stakeholder Management, Technical Demos, Agile Project Management, Change Management ●​ Consulting Capabilities: Client Discovery Sessions, Solution Architecture (NPSP-focused), Pre-sales Support, Training & Enablement