Yusuf Abdulazeez

ABDULAZEEZ OLAWALE YUSUF 18, Daban Avenue, Opposite RCCG Church, Bwari, FCT Abuja, Nigeria. Telephone Numbers:-,-. E-mail address:-CAREER OBJECTIVE A Technical Support Engineer who is goal driven and focused. Looking for career opportunities to apply and further sharpen my skills in Customer Support, Service Delivery and Network Marketing and to also use my ability to learn quickly, work in a team and create innovative ideas for the advancement of company’s goals. EDUCATION AND QUALIFICATIONS Federal University of Technology Minna, Niger State. 2011 - 2016 B.Eng. Communication Engineering (Second Class Upper) TECHNICAL SKILLS Computer Networking • Creation and management of LAN/WAN • Network troubleshooting using Wireshark • Configuration of Switch, Router and Hubs Fiber Optic Cabling • Fiber cable Splicing and termination • PON configuration and operation • Fiber break repair and network troubleshooting INTERNSHIP/ WORK EXPERIENCES SEARCH FM CAMPUS RADIO, MINNA- Reporter /Desk Engineer Campus news and event coverage. Audio recordings editing and compilation Program content production BACKBONE CONNECTIVITY NETWORK2015 (6 months) Customer Support Assistant: Call handling and customer support. Configuration of customer premises devices. Troubleshooting and resolution of support complaints. Fiber route survey and implementation. LAYER3 NIGERIA 2017 – 2020 Technical Customer Support/Network Engineer: First line troubleshooting of connectivity issues (Fiber and Radios) Configuration and management of network monitoring tools (Zabbix, Orion and Cacti) Deployment and maintenance of Radios, Access Points and Wireless devices. Conducting trainings on customer handling and support processes. KEY ACCOMPLISHMENT I implemented a support process that helped in isolating faults during troubleshooting while also training and integrating new support engineers. I also implemented a Customer onboarding scheme so as to monitor, measure and analyze the experience of new customers during the first few months of the service lifecycle. PROFESSIONAL QUALIFICAIONS/TRAINING Juniper Network Certified Associate (2018) Juniper Network Certified Specialist (Service Delivery) 2019 ITIL (2019) SOCIAL ACIEVEMENTS/EXPERIENCE President Junior Chambers International FUTMINNA Chapter2016 Treasurer, National Association Of ICT Students FUTMINNA Chapter2013/14 Best Orator, NATES class of 2016 KEY SKILLS AND STRENGHT Good communication and interpersonal skill Focused and punctual Open minded and adaptive PERSONAL DETAILS Sex: Male Date of Birth: 8th January 1993 Languages: English, Yoruba and Hausa Nationality: Nigerian REFEREES Engr. YUSUF LUKMAN Senior Engineer/ Chief Site Engineer Backbone Connectivity Network (BCN) No. 14 Lake-Chad Crescent Maitama, Abuja- Mr. LATEEF SHITTU Team Lead Support Unit Layer 3 Nigeria 5th floor IGI House, 3 Gwani street, Zone 4 Abuja. -