Yumi Jhanline Kaye Elgincolin

Yumi Jhanline Kaye C. Elgincolin​ Sta. Rosa, Laguna, Philippines, 4026​- |-Professional Summary Detail-oriented and versatile Virtual Assistant with strong expertise in administrative support, social media management, and lead generation. Skilled at streamlining workflows, managing CRM systems, and delivering excellent customer service. Proven ability to support business growth through optimized marketing strategies and efficient project management. Work Experience Tecum Pools LTD.​ Administrative Assistant, March 2024 – Present •​ Performed data mining and built lead lists for outreach; executed targeted email and telemarketing campaigns to nurture leads and drive conversions. •​ Managed emails and calendars using Zoho, organized schedules, and handled daily administrative operations. Coordinated tasks and projects via Trello to streamline team workflow. •​ Provided customer support through OpenPhone, resolving inquiries promptly and maintaining accurate records in Skimmer Pro (CRM) for seamless follow-up. •​ Planned and scheduled organic posts via Meta Business Suite, enhancing brand visibility and engagement across Facebook and Instagram. •​ Processed invoices and tracked payments through QuickBooks; managed customer databases and supported outreach through list building. •​ Coordinated team responsibilities and performance, improving efficiency in project and people management. Upwork​ Freelance Virtual Assistant, March 2024 – Present •​ Conducted research and lead generation, delivering cold calling and telemarketing services to acquire new customers, nurture leads, and close sales through targeted outreach and email campaigns. •​ Managed office operations including email and calendar scheduling, project coordination, and contact management to ensure smooth administrative workflows. •​ Provided responsive customer service by addressing inquiries and resolving issues through inbound and outbound messaging. •​ Planned, created, and scheduled content across social media platforms to build brand presence and engagement. •​ Handled high call volumes daily through Go High Level, assisting clients and setting service appointments. •​ Served as a virtual receptionist, reaching out to prospects while handling inbound calls and scheduling consultations using Acuity, MyCase, and Lawmatics. •​ Supported curriculum development for aspiring Virtual Assistants by reviewing training courses, providing feedback, and recommending improvements. DMC Laser Wood Products​ Marketing Specialist, Feb 2024 – May 2024 • Designed and executed Facebook Ads campaigns, generating new leads and increasing sales pipeline.​ • Built monthly sales reports and automated calculations, improving business performance tracking.​ • Developed business pitches and concepts to strengthen partner acquisition. Freelance Virtual Assistant & Writer​ Creative & Technical Writer, Sales Development Representative, Mar 2020 – Feb 2024 •​ Produced academic and business documents including essays, reviews, case studies, and theses; provided proofreading and paraphrasing services to enhance paper quality. •​ Created digital media using Canva, Wondershare, and Adobe, ensuring professional-level graphic and video outputs. •​ Coordinated with business owners to deliver high-quality administrative support, managing data, email, and schedules across multiple platforms. •​ Handled outbound and inbound communications to connect clients with prospects and key decision-makers across industries. •​ Delivered academic support by producing study guides, essays, reviews, case studies, graphic layouts, and video edits tailored to client needs. •​ Supported sales development for Boundless Immigration by engaging with business owners and C-suite executives, using a B2B framework for immigration and employment services. •​ Executed client prospecting for Cube by reaching out to management teams regarding online review management and third-party service adoption under a B2B model. Multi Source Global Network Inc.​ Sales Development Representative, Aug 2023 – Nov 2023 • Handled lead generation for Database Consultants Australia, focusing on AWS-related services.​ • Built and maintained prospect databases, improving outreach efficiency. Funyapak ATBP.​ Social Media Manager & Supervising Staff, May 2020 – Oct 2020 • Developed social media campaigns that grew customer base and improved brand awareness.​ • Supervised staff and ensured consistent customer service delivery. Trainings & Certifications • Social Media Management for Effective Marketing – MSTConnect PH​ • Virtual & Executive Assistance, SEO, Web Design, Lead Generation – The VA Training Philippines​ • Facebook Ads, Amazon Arbitrage, Copywriting, Graphic Design – The VA Camp Core Competencies & Tools • CRM Systems: Zoho, Skimmer Pro, Go High Level, Lawmatics, MyCase​ • Project Management: Trello, Asana​ • Marketing Tools: Meta Business Suite, Facebook Ads, Google Ads, SEO​ • Design: Canva, Adobe, Wondershare​ • Finance & Operations: QuickBooks, Microsoft Office, Google Suite​ • B2B & B2C Sales Development, Lead Generation, Cold Calling, Email Marketing Education Polytechnic University of the Philippines, Sta. Mesa, Manila​ Bachelor of Arts in Political Science -