Yuliana Arroyave Madrigal

YULIANA ARROYAVE MADRIGAL Medellín, 050043, Colombia --m A D M I N I S T R AT I V E A SS I S TA N T SKILLS Microssoft Excel, Word, Power Point Costumer Service Communication Skills Self-su ABOUT ME As an experienced English Teacher with a solid background in back o ce operations and customer service over a year. My proactive approach, coupled with a strong organizational skill set, enables me to e ectively juggle multiple tasks with ease. Additionally, I consider myself with high profiency in virtual tools and software and problemsolving abilities, looking to fulfill the role of a virtual assistant in order top contribute with your team and do my best. cient Teamwork Attention to Detail WORK EXPERIENCE Google tools B A C K O F F I C E A S S I S TA N T | J U N 2 0 2 2 - J A N 2 0 2 4 Active Listening PROFESOR X, MEDELLIN LANGUAGES Spanish/ Native Speaker English/ Upper Intermediate • Expertly managed client bookings, ensuring a seamless scheduling experience. • Optimized the appointment process for increased e ciency and client satisfaction. • Elevated patient service experience through attentive and personalized care. • Proficient in comprehensive email management, maintaining e ective communication channels. • Provided exceptional administrative support, contributing to smooth operational flow. • Accurate and e cient data entry, maintaining high standards of data integrity. ENGLISH TEACHER | J A N 2 0 2 0 - J A N 2 0 2 2 MUNDO AL REVES, BELLO • Expertly instructed English to 3-6-year-old students for two years, focusing on foundational language acquisition. • Elevated young learners' early language skills through innovative teaching methods. • Cultivated a passion for learning among students, ensuring a positive educational foundation. • Consistently met and exceeded lesson objectives through engaging and dynamic instruction. A D M I N I S T R AT I V E A S I S TA N T | J A N 2 0 1 8 - D E C 2 0 1 9 C A S AYA P R E FA B R I C A D O S S A S , M E D E L L Í N • Streamlined payroll, vendor transactions, and social security operations, maintaining financial integrity and adherence to regulations. • Proficient in email correspondence, data entry, file organization, document preparation, and appointment scheduling, supporting diverse administrative tasks. • Delivered exceptional personal assistance to Executive Manager Juan Guillermo Henao, significantly boosting e ciency and facilitating seamless business functions. E D U C AT I O N BACHELOR | 2 0 2 2 U N I V E R S I D A D C AT Ó L I C A L U I S A M I G Ó , M E D E L L I N • Bachelor's Degree in English Language Teaching • Proficiency in English pedagogy and didactics • Developed innovative ESL curriculum HIGH SCHOOL DIPLOMA | 2 0 1 4 I N S T I T U C I O N E D U C AT I VA J U V E N I L N U E V O F U T U R O , M E D E L L I N INTERNSHIP ENGLISH TEACHER | J A N 2 0 1 9 - D E C 2 0 1 9 C E N T R O E D U C AT I V O A M I G U I T O S , M E D E L L I N Had my first expereince as English Teacher for kids from 4 to 6 years old. REFERENCES JUAN GUILLERMO HENAO Casaya Prefabricados SAS P: - E: Info@casayaprefabricados. com M A RY O Q U E N D O Mundo al reves P: - MONICA RESTREPO Profesor X P: +57 - E: m.restrepo@wesetthestan dards.com