Yuli Schaefer

Hello! My name is Yuli, and I am a bilingual U.S. citizen with more than 10 years of experience in customer service, administrative support, and virtual assistance. Although I currently live in Colombia, I have worked for many years with U.S.-based clients and companies, supporting them remotely with professionalism, warmth, and attention to detail.

I am someone who truly enjoys helping others stay organized, solving problems, and ensuring that every task is handled smoothly. Whether I am managing an inbox, coordinating a schedule, communicating with clients, or organizing documentation, I take pride in making things easier and more efficient for the people I support.

My background in customer service has taught me to communicate with clarity, empathy, and patience. I am naturally calm under pressure, and I know how to handle different types of situations while staying professional and focused. I genuinely care about providing a positive experience for customers and team members.

In administrative roles, I am highly organized, detail-oriented, and dependable. I have experience with:

• Email and calendar management
• Scheduling and coordination
• Customer communication (phone, chat, and email)
• Data entry and documentation
• Online research
• CRM and productivity tools
• Google Workspace and Microsoft Office

I am bilingual in Spanish (native) and English (intermediate/advanced), which allows me to support both Spanish-speaking and English-speaking clients. My English is strong enough for administrative communication, written tasks, and customer-facing interactions when needed.

One of my strengths is my ability to create structure in fast-moving environments. I enjoy taking a long list of tasks and turning it into an organized workflow. I love helping others stay on track, meeting deadlines, and keeping everything running smoothly behind the scenes.

I am a fast learner and adapt quickly to new systems, tools, and processes. I work very well independently and handle responsibilities with commitment and consistency. You can count on me for reliability, communication, and a positive attitude.

If you are looking for someone who is organized, responsible, and easy to work with — someone who genuinely cares about your business and is committed to supporting you — I would be happy to help.

Thank you for taking the time to read my profile. I look forward to the possibility of working together and contributing to your success.