Yukisan Tennyson

Yukisan Tennyson Profile Details Innovative and results-driven Remote Operations Manager with a passion for improving processes seeking to leverage 11 years of experience in optimizing processes, managing cross-functional teams, and improving operational efficiency within remote work environments. Possess a proven ability to work independently and as part of a larger, geographically dispersed team. Utilize remote collaboration tools such as Slack, Zoom, Skype, Webex meetings, and Monday.com to communicate with others and manage projects. Kingston Jamaica -- Employment History Systems Implementation Subject Matter Expert (Remote) at National Housing Trust, Kingston February 2013 — Present • Organize data exchange and profile completion efforts for stakeholders using Google Suites and Microsoft Excel, which includes client on-boarding, data collection, and enrollment requests. • Develop and participate in daily training and registration sessions using Webex meetings to educate stakeholders on system functionalities, resulting in a 95% user adoption rate. • Prepare training materials using video editing platforms and Microsoft 365 office, leading to 83% of stakeholders adopting the system within 4 years. • Streamline and monitor the completion of 4 rounds of regression and user acceptability testing using the test environment, which resulted in a 95% success rate within 4 years. • Perform ongoing on-boarding activities with 1500+ companies using Zoom and Webex meetings, leading to a 60% increase in overall efficiency within the first six months. • Gather stakeholders' insights using Microsoft Excel, provide technical support, and drive continuous improvements to enhance the on-boarding experience. • Received an award for 2013 Vibes Master of the Year. • Recognized and honored in 2022 for exceptional remote work performance on the Salary Deduction Process Improvement project. • Received a Certificate of excellence in- for invaluable remote work contribution to the Business Process Business Operations Manager (Part-Time) at Mountain View Auto, Kingston January 2020 — Present • Handle customers' inbound and outbound calls and respond to queries about products, services, malfunctions, promotions, system issues, and billings. Links LinkedIn Skills Leadership Effective Time Management Cisco WebEx Stakeholder Management Information Management Project Management Data Analysis Business Performance Management Social Media Customer Service Quality Management Operations Management Customer Support Administrative Operations Email Management Microsoft Office Webex Zendesk Asana Jira Administrative Skills • Handle all administrative tasks such as maintaining filing systems, managing calendars, scheduling meetings, inputting and maintaining data in various systems, and preparing reports, presentations, and documentation as needed. • Manage business processes and resource allocation with the use of budget management tools to, maintain consistent operational excellence and recommend areas for improvement. • Collaborate, organize, and delegate the daily tasks of a 5 member team through Slack from a dedicated home office to ensure that tasks are completed on schedule and operational efficiency is maintained. • Coordinate and monitor project management activities using the Monday software for our construction department to ensure that all our projects are completed on time. • Collect and analyze data and information from our social media platforms using spreadsheets. Reports on our operational performance and project processes were also sent monthly to the CEO. • Customer Service Excellence: Achieve high levels of customer satisfaction by addressing customer inquiries through our social media channels, resolving issues, and consistently building trusting bonds with our clients. • Vendor and Supplier Relations: Establish and preserve a solid rapport with vendors and suppliers by scheduling frequent conferences and calls, as well as by negotiating contracts, service agreements, and prices for our construction and automotive departments. • Compliance and Safety: Utilize routine inspections, risk assessments, and report documentation each month, to ensure compliance with all industry legislation, safety standards, and business policies. Education Bachelor Of Science Degree: Business Administration, University College Of The Commonwealth Caribbean, Kingston January 2014 — January 2020 Courses Certified Operations Manager, V-SKILLS January 2024 — January 2024 Certified Scrum Methodology Expert, V-SKILLS January 2024 — January 2024 Applied Operations Management, ALISON January 2023 — January 2023 Quality Management, ALISON January 2023 — January 2023 SQL Server and Database Administration, ALISON January 2023 — January 2023 Languages English