Almost 10 years in the BPO industry. Flexible and versatile Workforce Specialist with more than five years of experience working with WFM related tools such as excel, windows office and FIVE9 . Does extremely well at cultivating, managing and leveraging client relationships. Provides strong analytical and problems solving skills. Willing to learn and grow in the company, motivated, goal-oriented, has strong desire to excel and can work independently or in a group.