Yuichi Yurita

WORK EXPERIENCE SYNERGY Medical VA | September 2021 - Present (Part-time) - schedule patient's appointment - answer calls/text/email from patients - appointment reminder calls - verify insurance via website or phone calls - input patients' data - submit PA for medication KNK CREDIT CONSULTANT Credit Consultant VA | April 2021 - August 2022 (Part-time) YUICHI YURITA MAIN OBJECTIVE To secure a challenging position where I can expand my knowledge and skills. To provide excellent service to clients. - schedule consultation - answer calls/text/email from leads - appointment reminder calls -verify leads' credit monitoring -assist leads with obtaining credit monitoring Customer Service Advocate Optum Global Solutions | October 2017 - April 2021 - refilling patients' medications - submit prescription request - submit prior authorization request - answer questions about patients' insurance - explain medication's copay - pursuing members to transfer prescription to mail service from retail - taking supervisor calls - filing a complaint in behalf of the patients - assisting pharmacist to process a claim - answering questions about patients' insurance - processing override request. - checking status of prior authorization Technical Support Representative ACCOMPLISHMENTS -Always a top agent when working in BPO industry -Promoted as a Subject Matter Expert Alorica, Philippines, Inc. | September 2016-September 2017 - assisting customers with internet issues - assisting customers with television issues - upselling DirecTV plan ACADEMIC HISTORY CONTACT DETAILS Banilad, Cebu City Mobile Number: +63 - Email Address:- Madridejos Community College Bachelor of Secondary Education 2012 - 2016 Madridejos National High School Secondary Education 2008 - 2012 SKILLS - Able to work with minimal supervision - Flexible and have the ability to adapt changes - Keen to details - Have a great communication skill - Know how to manage my time well and can definitely do multi-tasking - Reliable and proactive