Yug Jain

YUG JAIN Customer Service Manager and Support Mumbai, India- -- PROFESSIONAL SUMMARY Experienced Growth Consultant and skilled in Customer Service Management with a demonstrated history of working in the real estate industry and co-working spaces. Skilled in Management, Customer Service, Sales Management, Strategic Planning, Public Speaking, and Research. Strong community and social services professional. SKILLS Customer Service and Support Administrative abilities Operations Contract negotiation Business development and planning Database management Payment management Amenities expertise Proficient in OfficeRnD, Hubspot, Trello Vendor Management and Asana Teamwork / Collaboration Lead generation Account Management WORK HISTORY 10/2016 to 04/2018 Assistant Community Manager WorkAmp 59 – Thane West, MH • Joined WorkAmp Spaces 2 months after it's inception, helped the space grow from 5 to 150 members. • Solved member-related issues to ensure a cohesive community and manage member expectations • Maintained 70% occupancy by achieving sales goals, and managing churn • Created methods and procedures for processes, measurement, documenting and work flow techniques. • Managed website designs, revenue models, process flows, sales, operations support and customer engagement strategies. • Assisted customers with selecting and customising available items based on individual requirements. • Planned and executed promotional activities to drive community engagement and increase occupancy numbers. • Established projects and ensured that milestones were met during each phase. • Coached newly hired employees and interns while observing progress and delegating tasks. 05/2018 to 12/2018 Assistant Manager Member Acquisition WorkAmp Estate – Mumbai, MH • Devised sales strategies to increase brand awareness, offering trials, increase conversions and user acquisition by different marketing strategies. • Targeted new markets and turned leads into customers through use of such sales techniques as cold calling, prospecting and networking, partnering with lifestyle brands. • Developed and maintained strategic relationships with existing members to help them expand within the space. • Trained new sales representatives on using Hubspot CRM, sales strategies and processes(automation) to reduce process gaps. • Built deep relationships with brokers, IPCs and office search portals to generate leads. • Identified and leveraged pain points and delivered value propositions to leads. • Listened closely to customer needs and ascertained appropriate membership options within expected price range. • Maintained up-to-date knowledge of co-working industry and performed competitor analysis. 08/2018 to 04/2019 Community Manager WorkAmp Futurex – Mumbai, MH • Used my experience to manage my 3rd WorkAmp Location as part of community team. • Managed 200+ members in a custom-built office space. • Developed Sales and marketing strategies to increase leads and reach sales targets within the first 2 months of launching the location. • Trained new employees on using officeRnD, managing community and maintaining member relationships • Gained useful feedback in collaborating with business leaders to devise solutions. • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management and internal collaboration. • Evaluated property conditions and recommended improvements. EDUCATION 2016 Bachelor of Engineering: Electronics And Tele Communications Engineering Watumull Institute Of Electronic Engineering And Computer Technology Mumbai, MH HOBBIES Jam on my fender, travel and capture awesome people and awesome things.