Yuen Hung Raymond Pang

RAYMOND PANG M: - LI: www.linkedin.com/in/raymondyhpang E:- V: PR PERSONAL PROFILE Tech-savvy and detail-oriented Project Manager/Coordinator with over 10 years of experience supporting project delivery, operations, and business transformation within IT, financial services, and digital environments. Skilled at managing cross-functional coordination, project data integrity, and budget tracking across global teams. Highly organised with strong analytical skills, ensuring projects are delivered smoothly, on time, and within scope. Experienced in working across multiple time zones. CAPABILITIES SUMMARY ✓ Project Coordination & Lifecycle Management: Governance, RAID, schedules, reporting, business cases, delivery coordination, change management support ✓ Stakeholder Engagement: Collaborate with the executive, business, technical, and multinational stakeholders for various IT and business initiatives ✓ Cross-Functional Communication: Engage and inspire project teams across multiple locations to ensure effective collaboration and accountability ✓ Budget Tracking & Financial Reporting: Manage the project budget from the initiation to the completion and prepare the financial report for PMO regular review meeting ✓ Technical Proficiency: Proficient in project management software (Jira, Confluence, MS Project, SharePoint), PlainView, timesheet systems (PlainView and GlassView) and ServiceNow, SQL, Excel, CRM ✓ Process & System Improvements: Proven track record in identifying opportunities to streamline the processes, enhance automation, and implement best practices to improve efficiency and effectiveness TRAINING & CERTIFICATIONS ✓ ✓ ✓ ✓ ✓ ✓ ✓ ITIL® 4 Foundation Certificate Azure AI Fundamentals SAFe 6 Agilist Certificate ISO 27001 Foundations Certificate Change Management Foundation (APMG) Professional Scrum Master I (PSM) Project Management Professional (PMP) - EDUCATION Hong Kong University of Science & Technology Bachelor of Engineering in Computer Science 18-Aug-2025 1998 Page 1 of 3 EMPLOYMENT HISTORY Volunteer Consultant Mar 2025 – Present ACHIEVEMENTS ✓ Contributed to pre-sales activities of Mapxus indoor mapping solution including proposals and POC project ✓ Conducted competitive analysis and advised on market positioning SSI Consulting (Client: Woolworths Group Limited) (Sydney, NSW) Woolworths Group Limited is primarily known for the operation of its retail chain Woolworths Supermarkets across Australia, Woolworths in New Zealand and its discount department store BigW. IT Cutover Manager Jan 2024 – Aug 2024 ACHIEVEMENTS ✓ Supported the migration of Range and Space services to Woolworths Group Blue Yonder solution, ensuring seamless transition with minimal disruption ✓ Coordinated business and technology stakeholders, aligning release schedules, facilitating ServiceNow change approvals, and CAB sessions. ✓ Conducted post-implementation reviews, resolving incidents and ensuring smooth BAU transition Career Break Aug 2022 – Dec 2023 ACHIEVEMENTS ✓ Family support, continued professional education (e.g., ISO 27001, Azure AI, ITIL), and community volunteer work (Epping Eastwood Tigers Football Club) Manulife Ltd (Hong Kong) Manulife Financial Corporation is a Canadian multinational insurance company and financial services provider. The company has been offering a diverse range of protection, pension, mutual funds and wealth products and servicing the individual and group life and health plans in HK. Senior IT Project Manager Feb 2020 – Aug 2022 ACHIEVEMENTS ✓ Oversaw project lifecycle management, from the initiation to implementation closeout. ✓ Coordinated project budgets, tracked costs, and prepared financial performance reports. ✓ Supported cross-border teams across Asia and Canada regions, ensuring clear communication and deliverables. ✓ Facilitated system improvements by refining reporting and project tracking processes. Associate Director, Strategic Projects Jan 2018 – Jan 2020 ACHIEVEMENTS ✓ Coordinated the distribution technology team to support the digital services, including digital POS, adviser mobile application and adviser and partner website ✓ Supported a cross-functional for an agile transformation (Kanban), achieving 50% growth of digital POS adoption rate and earned Manulife Asia Star Team Award ✓ Collaborated with Accenture consultants on the digital support service transition. Established the Target Operating Model (TOM) with the Manila service centre ✓ Coordinated Legal & Compliance, IT department and the operational BU to complete GL14 regulatory filing (link) and enabled Manulife offshore centres to support the cost-fitness and the capacity management AXA Ltd (AXA Technology Services Asia Ltd) (Hong Kong, Asia) AXA S.A. is a French multinational insurance company headquartered in Paris. AXA has been offering a wide range of life, health, property and casualty protection, as well as wealth management and retirement solutions in Asia. Project Manager Sep 2012 – Dec 2017 ACHIEVEMENTS ✓ Supported the post-acquisition integration between AXA Asia and HSBC Bank. Acted as a key liaison across business and technical teams, improving project handovers Delivered $15 million IT investment for the bancaassurance partnership 2 Résumé Raymond Pang ✓ ✓ ✓ Established the real-time messaging platform and data exchange system for 24/7 HSBC online channels Integrated Salesforce CRM and AXA systems to provide Digital Marketing Services for AXA entities in Asia, improving customer engagement and digital marketing efficiency Collaborated with the CEO and CFO of AXA Asia Corporate Solutions to restructure and standardize IT services across the Asia region, driving operational consistency Infocean Technology Co. Ltd (Hong Kong) Infocean is a leading IT solution provider specializing in security solutions, applications development and system integration as well as professional consultation. Project Manager Jun 2011 – Sep 2012 ACHIEVEMENTS ✓ Led a cross-border team (Hong Kong & Mainland China) in delivering a Data Warehouse and banking supervision system for the Bank of Lao PDR ✓ Developed over 70 regulatory reports and a credit information system to support financial market operations CEIC Data Co. Ltd (Hong Kong) CEIC Data is a team of expert economists and analysts providing expansive and accurate data insights into both developed and developing markets. Project Manager Sep 2010 – Jan 2011 ACHIEVEMENTS ✓ Planned the revamp of back-office data collection system in Hong Kong and Malaysia ✓ Improved the quality assurance of the data collection process through automation using Automation Anywhere Ross Ltd (Seconded to CLP Power Limited) (Hong Kong) CLP is the largest electricity provider in Hong Kong. The company generates, transmits, and distributes electric energy. CLP serves residential, commercial, and industrial customers throughout Hong Kong. Project Manager Mar 2002 – Sep 2010 ACHIEVEMENTS ✓ Managed ECM projects and developed over 10 BPM and DMS applications for CLP ✓ Led a 20+ member team for an enterprise system upgrade and led the change management for 4,000 users CHERRYPICKS Ltd (Hong Kong) Cherrypicks is a home-grown technology startup, which provides regional Mobile Technology and Mobile e-Commerce services, making cities smarter through Digital Transformation, Location Intelligence, Smart Retail, FinTech, PropTech, HealthTech and Enterprise Blockchain solutions. Wireless Application Specialist Mar 2000 – Feb 2002 ACHIEVEMENTS ✓ Led the development of a Java-based mobile marketing platform, earning the Java Application Award ✓ Developed CRM systems for telecom providers FarEasTone (Taiwan) and 3-Telecom (Hong Kong), serving 5.5 million users 3 Résumé Raymond Pang