Ysha Mae Mayagma

YSHA MAE MAYAGMA Executive Virtual Assistant | Technical Support & Operations Specialist PROFESSIONAL SUMMARY CONTACT--Escario St., Upper Camputhaw, Cebu City, Cebu 6000 LinkedIn.com/in/ysha.mayagma EXPERTISE Customer Support Data Entry Data Management CRM and Back Office System Outbound & Inbound Dialers Detailed Oriented Problem Solving Technical Troubleshooting SKILLS Shopify Canva CapCut Outlook Excel Slack Zoom GoHighLevel Microsoft Teams Google Workspace Google Sheets Google Calendar LANGUAGE Accomplished Senior Frontline Support Representative with over 2 years of experience in high-level operations and technical support. Expert in streamlining back-office processes, managing complex logistics, and providing proactive administrative assistance. Highly proficient in the Google Workspace ecosystem and technical troubleshooting. Currently transitioning into the Virtual Assistant space, bringing a track record of reliability, strategic planning, and the ability to manage high-pressure operational tasks for US-aligned companies. CORE COMPETENCIES • Operational Excellence: Back-Office Operations, Logistics Coordination, & Requirements Analysis. • Administrative Support: Calendar Management, Professional Correspondence, & Strategic Planning. • Technical Proficiency: Advanced Google Sheets/Docs, CRM Management, & Technical Troubleshooting. • Digital Operations: Data Entry, E-commerce Support, and Financial Documentation. • Soft Skills: Adaptability, Cross-functional Communication, and Analytical Problem Solving. 🔗 EXPERIENCE Back Office Analyst (B2B Support) XtendOps Philippines – Cebu City Oct 2022 – April 2026 Managed backend requests including account creation, cancellations, and logistics concerns Handled order processing, customer data, and account updates using Shopify Coordinated with internal teams to resolve client issues efficiently Improved processes, reducing transaction errors by 25% Maintained high accuracy in partner account records Customer Service Representative (Voice, Chat and Email) Concentrix – Cebu City Oct 2019 – Oct 2022 Handled 70–90 daily customer interactions (calls/chats) Resolved billing, technical, and account-related issues Assisted with troubleshooting internet and mobile devices Processed account changes, upgrades, and service requests EDUCATION English (Fluent) Filipino (Native) Western Mindanao State University Bachelor of Science in Computer Science 2015 - 2019