Ysabel Rae Tabbal

Ysabel Tabbal Bulacan, Philippines • - •-• linkedin.com/in/ysabel-rae-tabbal Operations & Administrative Specialist I have over 16 years of work experience, including Admin Support, Team Leadership, Project Coordination, and Customer Service. Skilled at managing multiple projects, coordinating schedules, and handling high-pressure situations. Seeking a challenging position where I can utilize my expertise in operations and administration to contribute to the success of a dynamic organization. REMOTE-FREELANCE WORK EXPERIENCE LAND EMAILS • 09/2024 - EMAIL MARKETING AND ACCOUNT MANAGER ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Campaign Strategy and Execution: Designed and executed comprehensive cold email marketing strategies tailored for land investment clients, leveraging tools like SmartLead.ai to automate and optimize outreach. Lead Generation and Nurturing: Developed and implemented targeted email campaigns that resulted in a 25% increase in response rates and a 15% boost in lead conversions. SOP Development: Created detailed Standard Operating Procedures (SOPs) for cold email marketing processes, ensuring consistency, efficiency, and scalability across campaigns. Client Onboarding and Communication: Managed the end-to-end onboarding process for new clients, maintaining clear communication and delivering a seamless experience from initial contact to campaign execution. A/B Testing and Optimization: Conducted A/B testing on email sequences to determine the most effective messaging and subject lines, leading to continuous improvements in open and conversion rates. Data Analysis and Reporting: Analyzed campaign performance metrics to generate actionable insights, providing clients with detailed reports and recommendations for further optimization. Cross-functional Collaboration: Worked closely with sales, marketing, and operations teams to align cold email strategies with overall business goals, ensuring cohesive and effective campaigns. Process Improvement: Led efforts to identify and address constraints in the acquisition system, resulting in streamlined workflows and enhanced client results. Technology Utilization: Maximized the use of sales engagement platforms and CRMs to automate workflows, manage client interactions, and track campaign performance. GOLDBAR REAL ESTATE TEAM • NEW YORK • 02/2021 - 08/2024 TEAM MANAGER & TRANSACTION COORDINATOR •​ Managing 20 Virtual Assistants under Goldbar Real Estate Team/The Goldbar Luxury Homes - eXp Realty •​ Ensure day-to-day operations are seamless •​ Created SOPs to set up internal structure •​ Marketing materials for the Affiliate program •​ Receiving and processing of rental and sales transactions •​ Managing and updating files •​ Managing of contacts •​ Listing and updating Property Info (Zillow Rental Manager, Trulia, Craiglist, Apartments.com, Facebook, REBNY, OLR MLS, NJMLS, GSMLS) •​ Listing to Contract, Contract to Closing IHOMEFINDER • CALIFORNIA • 08/2020 - 01/2021 BILLING ADMIN SPECIALIST •​ Assist with all billing related concerns •​ Mailbox management •​ Organization of files and documents •​ Act as a collections specialist CORPORATE WORK EXPERIENCE NOKIA TECHNOLOGY CENTER PH • 02/2016 - 07/2020 ​ LEAD OPERATIONS AND ADMIN SPECIALIST ​ •​ Responsible for the management of workflow throughout the 5G Research and Development Department; from hiring, onboarding, operations, and exit/employee resignation •​ Lead support functions for Nokia business groups and contribute to strategic initiatives and projects •​ Make recommendations for the support function by providing support and leadership •​ Handle OPEX •​ Travel arrangements •​ Handle special projects with team leaders and develop policies and procedures. •​ Implementation of programs, services and initiatives with cross-functional business partners. •​ Process migration UNITED HEALTH GROUP/OPTUM SUBJECT MATTER EXPERT ●​ ●​ ●​ Work with managers and department heads in identifying and resolving operational problems using defined processes, expertise and judgement Ensure Customer Service Reps are provided with guidance and bi-weekly coaching Teams up with QA specialist to manage quality assurance program including side by side call evaluations, internal audits and customer surveys using NPS (Net Promoter Score) EMERSON NETWORK POWER SCHEDULER ●​ ●​ ●​ ●​ Ensure regional service delivery targets are managed for Australia Market Unit with focus on optimizing the deployment of the region's team of engineers Handle Preventive Maintenance scheduling for VIP Clients in APAC Regions (Australia - Victoria, Queensland, Tasmania and Western Australia), New Zealand, Malaysia, Singapore and Philippines Prepares service engineers' job packages, checking and uploading of service reports and making follow up calls if needed Ensure that any activity, task and responsibility required by the role are in terms and compliant of the International Trace Compliance Regulations ICT/SYKES CUSTOMER SERVICE SPECIALIST ●​ ●​ Handled inbound calls to assist customers with their complaints and questions Document each call received and raise tickets should it need to be escalated or if the issue is out of scope EDUCATION Bachelor of Arts Major in Mass Communication FAR EASTERN UNIVERSITY