Youssef Omar

> My responsibilities have included setting up and troubleshooting printers (HP, Xerox, Zebra), managing user accounts in Active Directory, supporting virtualization platforms like VMware and Hyper-V, and implementing network services such as DHCP, DNS, and VPN. I also have experience working with firewalls (such as pfSense), creating and maintaining VPN tunnels, and ensuring network security.

> Additionally, I have installed and maintained surveillance systems (NVR-based cameras), handled vendor coordination, and provided technical support for various industrial and office environments. I am skilled in dealing with end users, resolving common and advanced IT problems