YOUSSEF MOATAZ
Mobile: -
Mail:-Address: Egypt, Cairo, Ard el golf
Work Experience
⮚ 2020 December – Present
Gaming support agent at 5CA (Japanese /English)
⮚ Translation of official articles from English to Japanese.
⮚ Dealing with tickets in English and Japanese regarding login issues, billing
issues, and gameplay issues
⮚ Dealing with server monitoring
⮚ Dealing with Hacker monitoring
⮚ 2012 – Present
Freelancer translator (Japanese /English/French/Spanish/Arabic)
⮚
⮚
⮚
⮚
Subtitling various anime shows and documentaries.
Translating Engineering academic journals for Utsunomiya university.
Translating various projects in the field of business and finance.
Huge MTPE projects
⮚ Nov 2014 – Aug 2017
Orange Business Services
Voice Operations Centre Technical Support Engineer
⮚ Responsible for the troubleshooting of the voice network of Orange Business
Services.
⮚ Scoping, diagnosing, reproducing, and resolving technical queries in a timely
manner while maintaining full ownership and a strong customer-first attitude
throughout the lifecycle of the query and being very aware of the KPI.
⮚ Communicating with carriers from all over the world and applying technical
knowledge to analyze and use highly technical troubleshooting tools to
provide needed support.
⮚ Coaching, Mentoring, and assisting in the selection of new hires.
⮚ Jan 2013 – March 2013
Alcatel Lucent
University Intern
⮚ Was my first encounter with 2g and 3g technology.
⮚ Learned a lot about communication and how the whole technology works.
⮚ Got to know all about how it all was developed, how do they work, and all
about the differences between 2g and 3g.
⮚ Visited the communication towers and saw the data centers
Education
⮚ Master’s Degree in Engineering, Optics, and Applied Physics-
● Utsunomiya University Faculty Engineering
● The research theme is “Femtosecond-laser formed volumetric graphics in mist”,
by focusing on the ultrashort pulses of a femtosecond laser, plasma is generated at
the focal point, and by using a high-speed 3D light scanner, by POV (persistence of
vision) 3D graphics are formed.
⮚ Bachelor’s degree in Communication Engineering
-
●Ain Shams University Faculty of Engineering.
●Major Electronics and Minor Optics (GPA 3.1-Very good)
● Graduation project: Building Blocks of a Multi-Band Multi-Standard Receiver,
Electronic design.Grade: Excellent
__________________________________________________________________________________
Extracurricular Activities and Part Time jobs
● Private Japanese Tutor -).
● Telemarketing Agent for 3 months in a private tutor company in Japan, a job that requires
calling on the phone and asking people if they need private tutors and trying to get them
to try ours and they only hire native speakers in general, I was an exception.
● Interpreter and front desk for the biggest mot cycle event, MotoGP event of Japan, 3
years in a row where I had to do interpretation and all helping the customers from all
over the world with all languages I know below.
● Waiter for 6 months in a chain ramen restaurant in Japan, Miyakoya.
__________________________________________________________________________________
Languages
Arabic:
English:
Japanese:
French:
Spanish:
German:
Russian:
Native
Fluent
Fluent – Japanese Language Placement Test N2
Fluent
Fluent
Basics
Read and write
Computer Skills & Engineering Tools
● Hands-on experience in troubleshooting Networking Solutions
● Good Experience in C++
● Excellent command of Microsoft office tools
__________________________________________________________________________________
Interpersonal Skills
●
●
●
●
●
Excellent multilingual communication skills.
Cultural awareness and sensitivity and the ability to work in different environments.
Adaptability and the ability to work in a fast-paced environment and multitask.
Eagerness to learn different and new things.
Very fast learner.
