Youssef Farih

YOUSSEF FARIH--Morocco WORK EXPERIENCE ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Administrator 2nd grade in finance Presidency of Cadi Ayyad University • Marrakech, Morocco • • • • • • • • • • • • Guarantee the reliability of the university’s accounts and establish financial and accounting documents in accordance with the regulations in force. Contribute to the preparation and monitoring of the execution of the budget. Ensure the finances of the presidency in compliance with the processes and regulations in force. Ensure the maintenance of financial and accounting dashboards. Ensure the preparation of management reports and accounting statements. Plan and monitor the university’s cash flow. Receive and process requests from holders of different markets. Execute the various consultations (public markets, purchase orders, agreements) Perform any task assigned by the President within our area of expertise. Participate in the preparation of the provisional market program of the university. Participate in the preparation of tender documents. Ensure compliance with procedures and regulations in the awarding and management of contracts Customer Advisor DATA PHONE • • • • • • • • Mar 2020 - Sep 2021 • Agadir, Morocco Respond to customer inquiries over the phone. Analyze customer needs and personalize the relationship to better understand their expectations, reassure them and support them in order to offer them the most suitable offer. Develop a lasting and quality relationship to enrich the Client portfolio within the framework of relational Excellence issues. Optimize each contact (incoming and outgoing calls) by making commercial rebound. Manage the files entrusted in compliance with procedures and security rules, demonstrating exemplary behavior, particularly in terms of rigor and integrity. Handling letters and emails. business Developer Offshore Valley • Agadir • • • Oct 2021 - Present Feb 2018 - Sep 2019 Development and follow-up of key accounts and Middle market customers. Customer relationship management. Ensure commercial prospecting, leads generation and management of customer/prospect portfolios for a team of sales engineers Consulting in telecom and internet for companies Design market research questionnaires • • • • Conduct social or economic surveys on local, regional or national areas to assess development potential and future trends Plan development projects and coordinate activities with representatives of a wide variety of industrial and commercial enterprises, community and business associations and government agencies Assess business opportunities and develop strategies to attract venture capital Conduct surveys and analyze data on the buying habits and preferences of wholesale or retail consumers Accountant AIREAUPURE • Agadir • • • • • • • • • Aug 2016 - Jan 2018 Examine and analyze journal and ledger entries, bank statements, inventories, expenditures, tax returns and other accounting and financial records, documents to ensure financial recording accuracy and compliance with established accounting standards, procedures and internal controls. Examine accounting records and prepare financial statements and reports Develop and maintain cost finding, reporting and internal control procedures Examine financial accounts and records and prepare income tax returns from accounting records Analyze financial statements and reports and provide financial, business and tax advice Establish budgets, monthly dashboards according to the company’s strategy, quarterly and half-yearly situations and annual accounts. Improve company procedures Study the profitability, the feasibility of each investment according to the proposed financing. Improve the company’s cash flow through active management of WCR and activity financing. EDUCATION ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Master in Finance and Management Control Universiapolis - Université internationale d’agadir • Agadir Sep 2018 - Jul 2021 Qualifying training - Sales agent Higher Institute of Applied Technologies - ISTA - OFPPT • Agadir Sep 2015 - Jul 2016 SKILLS ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ • • • • • • • • • • • Processing litigation files (disputes, complaints, etc.) Organizer of an assistance service Cost accounting • General Accounting Business Management Budgetary, financial and economic management Writing skills in French Legal knowledge BtoB / BtoC commercial prospecting (Appointment booking / Telesales) Customer relationship management Sales management Management of customer/prospect databases LANGUAGE SKILLS ____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Arabic: • • • Spoken: Advanced Read: Advanced Written: Advanced French : • • • Spoken: Advanced Read: Advanced Written: Advanced English : • • • Spoken: Intermediate Read: Intermediate Written: Intermediate