Yousra Ismail

YOUSRA MAHMOUD ISMAIL Faisal, Giza, Egypt -- DOB 10/6/1989 Objective To obtain a creative and challenging position in an organization that gives me an opportunity for self improvement and leadership, while contributing to the symbolic growth of the organization with my technical, innovative and logical skills Education Faculty of commerce English section/ Ain shams university Bachelor/ Accounting 2011 — Good Omar Ibn Elkhattab Language School Thanwia Amma 2007 — 94.5 Experience 360 Imaging Billing/ collection Specialist 8/2020 - 4/2022 Collections Following up on, collecting and allocating payments by using Zendesk and outbound calls. Making sure the payments are collected on time. Resolving collection discrepancies. Prepare proposal for A/R write offs. Overview and follow up of A/R aging analysis. Integrate automation with assist of MIS for best collections reporting. Input payments from customers whether through checks, credit cards or ACH into our payment system according to customer payment method on account. Invoicing Generating invoices and account statements. Revising invoices, checks, processing, and maintaining an up-to-date billing system using Oracle NetSuite. Reviewing sales deals contracts and generating invoices according to the customer's terms. Answering customers enquiries by replying to tickets and inbound calls. Leading and Implementing billing poilicies and guidlines. Assist in logistics and handling shipments accounts with UPS and DHL and making sure the commercial invoice is submitted correctly for international shipments. Payables Prepare and check vendor checks, maintaining detailed records of all transactions in Excel & oracle netsuite. Communicate extensively with upper management and vendors on payments, invoice errors, and any account questions. Collaborate with vendors on invoice errors, maintaining excellent customer service reputation for the company. HSBC Bank Senior Premier Customer Service Executive 5/2015 - 12/2020 As a Premier customer service Handling all related banking issues and requests globally like; Opening a new accounts, checking account balance, checking transactions on debit and credit cards over the phone serving MENA region customers. Using global transfer system to make global and international transfers with different foreign currencies over the phone. Helping premier customers in emergency encashment requests by cooperating with different HSBC international branches. Vodafone Egypt Customer care agent 9/2013 - 12/2014 Offer superior quality of Service to Vodafone Egypt Customers, through handling inbound and outbound contacts in order to exceed their expectations and to assure their satisfaction. Provide Vodafone Egypt customers with all required information related to the company products and services with delighting them with a superior customer service. Handle and retain all the customers complaints within the SLA. Esolutions CEO Assistant & Sales Coordinator 1/2012 - 4/2012 Following up with interested customers & prepare meeting with sales person. Making the schedule of sales meetings & getting back with customers feedback. Solve customers problems through phone, email and face to face. Reporting to the CEO all issues related to employees or customers. Skills Salesforce, Oracle Netsuite, Zendesk, SAP SD, Microsoft Office Creative thinking, Teamwork, Time management, Self motivation, Excellent communication skills. Language Native Arabic, Fluent English Projects Compliance audit spoc in HSBC Help metigate any compliance risks internally by doing scheduled checks on employees. System and training specialist in HSBC Assisted Business development department to quality check system discrepancies and training of employees on how to use it. Certification/ Courses Qualified Accountant Certificate from HPA Writing and receiving checks for companies in a professional way. Full understanding of the purchase, inventory, and sales documents cycles. Preparing the monthly Sales Tax Return Identifying the types of financial documents and the importance of each type. Recognizing the Accounting Entries Recording in various types of accounting books. Preparing the trial balances. Designing Automated Accounting Systems using By Excel Included. Preparing General Journal, General Leger, Income Statement, and Balance Sheet for Accounting Excel Model. Creating and modifying a sales invoice, sales order, and sales quote by Peachtree Program. Principles Of HR Management from Open universities Australia Help improve various factors that contribute to an environment that maintains this commitment in employees. Factors like job security, job satisfaction, and appreciation are vital in enhancing employees' morale and keeping them motivated towards various organizational and personal goals. Training Banking Operations training in Paraeus Bank Financial crime compliance in HSBC AML in HSBC Bribery & corruption in HSBC Fraud risk detection in HSBC Operational risk in HSBC Compliance Audit in HSBC Achievements & Awards Compliance audit spoc in HSBC Top performer for 2 consecutive years in HSBC Escalation team member in HSBC Collection of 95% of Bad debt in 360 Imaging Assisted in new billing automation implementation in 360 Imaging