Younes Oulmouddane

YOUNES OULMOUDDANE Address: Rue des Anglais, impasse 6, N 106 AM 20000 Phone Number:- Email:- QUALIFICATIONS SUMMARY Surpassingly fluent in English, French and Arabic Driven to confirm reliability through being punctual and dispensing continuous effort Dealing with customers in a friendly and professional manner and in line with the company’s standards and procedures Collaborates with superiors and team members to exceed company standards Providing exceptional customer service is of utmost importance Ranked Best Quality Performer for Customer Service in 2015 Valid Driver’s License ACHIEVEMENTS Best Quality Performer December 2015 LBOS Morocco, Lycamobile Casablanca, Morocco Ranked best Customer Service agent in Morocco and 3rd worldwide for 2015 EDUCATION& CERTIFICATES Certificate in Pedagogy, Education Sciences and Didactics2013 Réseau Guide Emploi Association Casablanca, Morocco BA in Business and Finance2009 – 2011 Heriot Watt University through West London College London, England Completed 60 of 120 credits Certificate in Business Administration 2008 - 2009 West London College London, England High School Degree in Experimental Sciences 2006 - 2007 Hermitage High School Casablanca Casablanca, Morocco WORK EXPERIENCE Customer Service Advisor 2015 - 2016 LBOS Morocco, Lycamobile  Casablanca, Morocco Handle more than 60 customer calls per shift regarding coverage changes, renewal rates and billing procedures Manage customer complaints and resolve any problems where possible Record detailed descriptions of each call Promote products and inform customers of new plans Retail Assistant and Team Leader2010 –2011 Delaware North Company, Wembley Stadium, Emirates Stadium Arsenal London, England Worked at a variety of sport and musical events Completed food and beverages orders while politely interacting with customers Prepared bills and completed credit, debit and cash transactions Operated register Tracked and recorded stock Performed cleaning duties Waiter / Catering Assistant2009 – 2010 Admiral Catering and Hospitality Group London, England Worked at various establishments including the Savoy Hotel and the Royal Society Interacted and directed guests to their table Executed silver service Assembled, organized and cleared tables Served food and drinks to customers in an efficient manner Waiter- Blue Arrow Catering and Hospitality GroupOxford, England Worked at various establishments including Oxford University Executed silver service Assembled, organized and cleared tables Served food and drinks to customers in an efficient manner Prepared bills and completed credit, debit and cash transactions OTHER EXPERIENCE& ADDITIONAL INFORMATION ESL Teacher 2013 Taught English as a Second Language to students in several private elementary and high schools in Casablanca, Morocco Full-Time Student2008 – 2011 While working, completed Certificate in Business Administration at West London College and 60 Credits of a Business and Finance Degree at Heriot Watt University. Also volunteered as a Receptionist and Night Porter at London Hostels Association which involved welcoming guests and directing them to their rooms, handling residents’ queries and concerns, selling internet vouchers and washing resident tokens, and housekeeping duties such as preparing beds for expected guests. Care Provider2011 – 2015 Resigned work and full-time studies in England to return to care for mother with declining health in Morocco. Available part-time employment was obtained throughout this period. Health concerns of mother were resolved and full-time employment could be resumed. REFERENCES Available Upon Request