Younes Lechkar

YOUNES LECHKAR --Rabat, Morocco SUMMARY Skills: • • • • • • • • • • • • Good communication and interpersonal skills Hospitality Operations Report Preparation and analysis Self-Motivated and Multitasking Abilities Critical Thinking and Attention to Detail Problem-Solving and Decision Making Inventory Management First Aid Trained Employee Training Event planning, and sales Time Management Independent leader with strong mentoring, supervisory, and motivational abilities Technical Skills: • • • • • • • • • • Asana Front App Hostify PMS RingCentral Google Drive Spreadsheets Stripe Airbnb and Booking.com extranet Opera Micros Driven, multi-lingual, and business-savvy professional with a hotel, property, and client management background. Team-oriented while demonstrating effective and efficient multi-tasking skills, attention to detail, and resourceful in completing projects on time and under budget. WORK EXPERIENCE Property Operations Assistant, WinWin Proptech LTD, Staykeepers Remote April 2022 – Present • • • • • • • • • • • • • Liaise with superior to make decisions for operational activities and set strategic goals Plan and monitor the day-to-day running of a business to ensure smooth progress Sending maintenance reports to the relevant teams To manage maintenance resolution under 24 hours for none critical and 6 hours for urgent issues. Supervise staff from different departments and provide constructive feedback Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements Manage procurement processes and coordinate material and resources allocation Oversee customer support processes and organize them to enhance customer satisfaction Review financial information and adjust operational budgets to promote profitability Revise and/or formulate policies and promote their implementation Manage relationships/agreements with external partners/vendors Evaluate overall performance by gathering, analyzing, and interpreting data and metrics Ensure that the company runs with legality and conformity to established regulations Languages: Arabic -Native English - C2 French – C2 Trader (Retail), Entrepreneur Rabat, Morocco November 2020 – April 2022 • Working to ensure a positive and hassle-free customer experience. • • • • • • Identifying and maximizing sales opportunities, and increasing customer retention rates. Settling any customer disputes professionally and pleasantly. Handling food with sanitation and safety in mind. Helping to increase customer return rates by providing excellent customer service at all times. Maintaining up-to-date knowledge of all retail promotions. Establishing sales goals by forecasting annual sales quotas and projecting expected sales volume for existing and new products. Head of Food and Beverage Department, Hotel Fortune Palace Tbilisi, Georgia April 2019–May 2020 • • • • • • Set up Food and Beverage Department for a reorganized hotel with 2 active departments and 1 pre-opening restaurant. Inspected and ensured that all safety, sanitation, energy management, preventive maintenance, and other standards were consistently met. Assured that all standard operating procedures were in place and consistently utilized. Helped plan and approve the organizational chart, staffing, scheduling procedures, and job description/specifications for all department staff. Approved the menus proposed by the Executive Chef for all outlets and special events. Established quantity and quality output standards for personnel in all positions within the department. Food and Beverage Manager, Hotel Kabadoni Sighnaghi, Georgia October 2016–January 2019 • • • • • • Monitored budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted. Estimated food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned. Organized and directed worker training programs, resolved personnel problems, hired new staff, and evaluated employee performance in dining and lodging facilities. Assessed staffing needs, and recruited staff using methods such as social media advertisements or attendance at job fairs. Monitored food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented acceptably. Established standards for personnel performance and customer service. Cabin Crew, Air Arabia Sharjah, UAE August 2014 -August 2016 • • Ensured aircraft and passenger compliance with policies, procedures, regulations, and safety guidance. Answered passengers' questions and provided solutions to issues arising during flights. • • • • • • Oversaw maintenance of all required equipment and sent it out for required services. Followed company regulations and rules to promote a safe environment for travelers and employees. Facilitated the boarding process by greeting passengers upon arrival to the aircraft and providing directions to seats. Resolved passenger situations during flights involving disorderly passengers and medical emergencies. Clearly explained and demonstrated safety and emergency procedures to passengers before takeoff. Attended workshops and training in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures. Food and Beverage Supervisor, Novotel and Adagio Al Bustan, Abu Dhabi, UAE June 2013 -July 2014 • • • • • • Supervised all food and beverage outlets to ensure company standards and guest satisfaction. Ran quarterly staff meetings and created and enforced SOPs for all outlets. Responsible for the weekly schedule for 25 employees and was in charge of manually inputted tips for all food and beverage associates Relayed important information to the F&B management team after attending executive committee meetings as the food and beverage representative to discuss projects, current revenue, and forecasting for the week. Provided proper training and follow-up to newly hired team members as well as the existing tenured team. Produced a method of forecasting, ordering, and controlling inventory Service Waiter/Supervisor, Swing Restaurant and Night Club Rabat, Morocco September 2008 – May 2013 • • • • • • • • • • • Managed customer expectations, communicating realistic food preparation times and opinions on menu items. Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors. Satisfied customers with fast, friendly, and knowledgeable support. Enhanced team efficiency with well-stocked stations and efficient side work. Followed industry standards for food handling safety and sanitation. Addressed guest complaints and worked with management or kitchen staff to provide timely resolutions. Answered questions about menu selections and ingredients, and provided food recommendations. Provided guest checks and processed payments for cash and credit transactions. Worked with kitchen crew and FOH employees to maintain seamless and efficient service. Focused food service team with clear objectives, careful monitoring, and consistent leadership. Compiled and balanced cash receipts at end of day or shift. EDUCATION Diploma in Tourism and Hotel Technology ITHT Sale, Morocco September 2003 – July 2005 Practical training in Food and Beverage and Kitchen departments. EXTRA-CURRICULAR ACTIVITIES Tbilisi, Georgia 2016 – 2020 • Organizing football matches with an amateur league of expats • Training players • Setting up strategies and game concept