Youcef Remache

ABOUT ME Dynamic and results-driven professional with a strong background in both sales development and financial operations. As a Sales Development Representative (SDR), I consistently identified and qualified high-potential leads, nurtured client relationships, and contributed to the expansion of the sales pipeline through targeted outreach and excellent communication. My proactive approach and understanding of customer needs enabled the sales team to close more deals and exceed targets. In my role as an Accounts Receivable Manager, I ensured the smooth operation of credit and collection processes. I monitored receivables, minimized aging balances, and maintained strong client relationships to resolve outstanding issues promptly. I also collaborated closely with internal departments, contributing to cross-functional efficiency and financial accuracy. Known for my attention to detail, problemsolving abilities, and adaptability, I bring a well-rounded skill set to both sales and finance operations. YOUCEF REMACHE - ACCOUNTS RECEIVABLE MANAGER, ENGLISH TEACHER & COMMUNICATION TRAINER - WORK EXPERIENCE CHARGEFUZE San Diego, CA 2025 - Present Sales Development Representative • Prospect and generate new business opportunities through outbound calls, emails, and social outreach. • Qualify leads by engaging with decision-makers and understanding their business needs. • Schedule and coordinate meetings or product demos for the sales team. • Maintain and update CRM with lead status, activities, and customer information. • Collaborate with sales and marketing teams to optimize outreach strategies. • Achieve monthly and quarterly lead generation and conversion targets. • Provide valuable insights and feedback to improve sales processes and messaging. NEWPATIENTS, INC. San Diego, CA Jan 2020 - Jan 2024 Accounts Receivable Manager • Managed customer accounts, inquiries, and disputes, ensuring smooth financial transactions. • Provided technical support and troubleshooting for billingrelated concerns via phone, email, and chat. • Assisted customers in navigating payment systems (Stripe, QuickBooks) and resolving transaction issues. SKILLS • Maintained accurate customer records in CRM tools and escalated complex cases when necessary. CUSTOMER SUPPORT & ISSUE RESOLUTION • Collaborated with cross-functional teams to enhance customer experience and reduce issue resolution time by 30%. CRM & HELPDESK TOOLS (SALESFORCE, HUBSPOT, MONDAY.COM) ACCOUNT MANAGEMENT & BILLING SUPPORT (QUICKBOOKS, STRIPE) Algiers, Algeria VARIOUS INSTITUTIONS Jan 2013 - Present English Teacher & Communication Trainer • Developed and delivered customer service and communication training for students and professionals. MULTICHANNEL COMMUNICATION (PHONE, EMAIL, CHAT) • Provided guidance in email etiquette, problem-solving, and conflict resolution. PROBLEM-SOLVING & TROUBLESHOOTING • Fostered a customer-centric approach in teaching methodologies, improving client interactions. DATA DOCUMENTATION & REPORTING (MS OFFICE, IBM SPSS) TEAM COLLABORATION & CROSSDEPARTMENT COORDINATION EDUCATION ECOLE SUPÉRIEURE DE GESTION 2020 Trainer of Trainers Certificate 2013 Master's Degree: Didactics of English Language & Language LANGUAGES Certified in advanced training methodologies, instructional design, and facilitation techniques to develop and mentor new trainers. ARABIC ENGLISH Science FRENCH ITALIAN 2011 Bachelor's Degree: Didactics of English Language 2006 Bachelor's Degree: Economics, Money Bank & Finance