Yossr Emad

I’m a Remote Customer Support and Sales Representative with over 5 years of experience working with international clients in fast-paced environments.

I’ve worked as a Customer Service Representative with Amazon, handling customer inquiries via phone, chat, and email, resolving issues related to orders, returns, refunds, and accounts while meeting performance KPIs.

I also bring strong experience in Real Estate as a Telemarketer and Senior Property Consultant, where I handled inbound and outbound calls, qualified leads, managed CRM systems, followed up with clients, handled objections, and scheduled appointments that led to successful deals.

I’m highly skilled in client communication, lead qualification, follow-ups, and CRM management. I adapt quickly to new tools and workflows, work independently with minimal supervision, and consistently deliver reliable results in fully remote roles