Yoshio Stevens Agapay

I am Yoshio Stevens Agapay, a 28-year-old professional with a strong and diverse background in education, human resources, and digital services. I hold a master’s degree in Education and have five years of experience in university teaching, where I have been deeply involved in curriculum delivery, student engagement, and academic support. My teaching experience has strengthened my ability to communicate complex ideas clearly, manage diverse groups, and maintain a learner-centered and results-oriented approach.

In addition to my academic career, I bring industry experience that complements my work in education. I spent three years as an SEO Specialist, where I developed strong analytical, research, and content optimization skills. This role enhanced my attention to detail, strategic thinking, and ability to work with performance metrics. It also significantly improved my written communication skills, which I apply effectively in professional correspondence, documentation, and support-related tasks.

I also have one year of experience as an HR Assistant, where I supported recruitment and onboarding processes, coordinated with candidates and internal stakeholders, and handled employee records with confidentiality and professionalism. This experience gave me practical insight into HR operations, policy compliance, and the importance of maintaining a positive candidate and employee experience.

I specialize in customer service and recruitment support, with hands-on experience providing email and chat support. I am skilled in responding to inquiries, resolving concerns, and guiding individuals through processes in a clear, polite, and timely manner. I value empathy, professionalism, and accuracy in every interaction, especially in fast-paced or high-volume environments.

Overall, my background allows me to work effectively across education, HR, and support-focused roles. I bring a balanced mix of people skills, administrative competence, and digital expertise, and I am committed to delivering quality work, maintaining professionalism, and contributing positively to any organization I am part of.