Yordan Atanasov

Yordan Atanasov | (-) |- CV front page SURNAME, Name ATANASOV, Yordan Year of birth: 1983 Contact information: Email:-Phone: (- Current residence: Current job: Highest relevant educational qualification: Sofia, Bulgaria, EU Contractor  Bachelor degree Number of (successful) years after secondary school: 4 Languages: Diploma for Bachelor of Information Technologies Institute: UNWE Spoken 5 1 5 Written 5 1 5 (indicate level of skill: from 1=basic to 5=excellent) English: German: Other(s): Bulgarian Professional experience Date relevant IT career started: 01.2007 Specific expertise(s) (with number of months experience for each) Date:- Number of years/months of experience (apart from the studies): 165 months • Expertise in team leadership and resource management; • Expertise in project management with practical experience with PMI project management methodologies, Agile/Scrum, Kanban and Waterfall methodologies; • Expertise in IT project management, software development, system/software implementation and integration; • Expertise in IT service management, IT service delivery and IT service continuous improvement; • Expertise in industry-standard IT Governance practices and standards; • Expertise in IT Operations, System Performance measurement and management, system change and release management, system maintenance procedures; • Expertise in SAP system analysis and support, especially in the area of supply chain, production, warehouse management and logistics. 1 Yordan Atanasov | (-) |-Summary (use this area to briefly indicate the major facts which should be known about this employee): Exceptionally effective, self-motivated, high-impact leader with fourteen years of progressive experience in the field of information technologies and vast experience in the implementation, integration and support of enterprise business systems and tools, including SAP. - Hands-on and managerial experience with support, implementation and integration of business systems and software tools including SAP; Proven experience in building and leading teams in a multinational, multicultural and cross-functional environment; Proven experience in cooperating with and managing 3rd party service providers and partners; Strong understanding of buiness needs and requirements, with focus on collaboration with stakeholders, incorporationg feedback and dealing with change. Expert in building honest relationships and trust, developing empowered and engaged teams, translating needs into bits and bytes and delivering on projects and goals. - Proven ability to collaborate and communicate effectively with technical and non-technical experts across a variety of IT and business functions from all levels up to the C-level management; Excellent time-management, priority-setting and decion-making abilities; Resilience and determination when facing complex issues or high-pressue situations; Proven presentation and influencing skills; Diplomatic with strong work ethic, negotiation skills and strategic approach. 2 Yordan Atanasov | (-) |- CV training page EDUCATION & TRAINING Education Training name: 1. 2. 3. Information Technologies Prince2 Foundations Certification Training ITIL v3 Foundations Company/institute responsible for the education / training: Date(s) training followed: Degree, diploma, Exams or certificate obtained: - Diploma Bachelor of Information Technologies Prince2 Foundations Certification attendance certificate ITIL Foundation Certificate in IT Service Management UNWE, Sofia NewHorizons, Sofia - Examination Institute for Information Science (EXIN) ITCE - 4. ITIL in Practice v3 Foundation 5. Project Management Framework Skills Ltd Forability - 6. Blanchard International - ITCE - Attendance Certificate 8. Situational Leadership®II SLII® Course Business Analysis: Requirements gathering and modelling with UML course Leadership Sum-IT ITIL Foundation v3 in Practice Certificate in IT Service Management Attendance Certificate and 23 PDUs for PMP Certificate Attendance Certificate 24 March 2016 Attendance Certificate 9. SAP SCM510 Leaders Talks & Markov Colleague BSS - Attendance Certificate 10. SAP SCM605 SAP Bulgaria Ltd. - Attendance Certificate 11. SAP SCM610 SAP Bulgaria Ltd. - Attendance Certificate 12. SAP SCM630 SAP Bulgaria Ltd. - Attendance Certificate 13. SAP SCM650 Sphera International - Attendance Certificate 14. SAP BW310 SAP Bulgaria Ltd. - Attendance Certificate 7. - 3 Yordan Atanasov | (-) |- CV software and hardware expertise page Software and Hardware expertise Tool, HW (precise manufacturer, product name and version(s)) MS Applications including MS Project, MS Excel and MS Visio OpenShift v3.11, Kubernetes and Dockers Web Service Architecture/Web Service Integration (SOAP/REST) ServiceNow Competence (rating: 1 5) 5 Duration (in months) Description (e.g. give relevant entries under “professional experience”) 165 Please refer to professional experience # all 3 12 5 29 Please refer to professional experience #1 Please refer to professional experience # 1, 2 5 90 Jira (Atlassian) 4 6 SAP (ERP, CRM, BI, HR, etc.) BMC Ticketing System 5 105 5 105 Project and Portfolio Management System PPMC (HP Enterprise) 5 65 4 15 Global Expense Reporting System – GERS (IBM) OTRS (Open Source Ticketing System) Redwood Cronacle & Redwood CPS v8 BASIS/AS400 (IBM) 5 50 5 6 4 40 3 19 Please refer to professional experience # 2, 7, 8 Please refer to professional experience #7 Please refer to professional experience # 8, 15, 17 Please refer to professional experience # 8, 15, 17 Please refer to professional experience #8 Please refer to professional experience #3 Please refer to professional experience # 8, 14 Please refer to professional experience #7 Please refer to professional experience # 15, 17 # 17 Mainframe Servers 2 12 # 4, 5, 6 IBM PowerPC 2 16 #2 Lotus Notes (IBM) 4 124 # 2, 8, 15, 17 CentOS 7-kernel 3.10 3 10 #1 MES (Manufacturing execution system) (ATOS Origin) LTS (Lot tracking system) (ATOS Origin) eFlow (Document Management Sys. - TIS) SmartSheet 5 105 Please refer to professional experience # 8, 15, 17 4 105 3 40 4 15 Please refer to professional experience # 8, 15, 17 Please refer to professional experience # 14 Please refer to professional experience #3 4 Yordan Atanasov | (-) |-CV professional experience page (1/17) PROJECT/ ACTIVITY* EXPERIENCE Project: OpenShift Pilot and OCR Microservices Project Company: System & Integration Solutions (www.sisolutions.bg) Senior Project Manager Role: Dates: Client: Project size (if relevant): Start: (01/2020) End: (10/2020) Effective number of months worked on the project/activity: (10 months) Raiffeisenbank Bulgaria (https://www.rbb.bg/bg) Medium Project / Activity description: Build an OKD OpenShift cluster (test and prod environments) and a set of software programs (microservices) for the processing and OCR of client personal documents (ID cards and passports). Integrate the solution with the Front-End system and the Document Management System as per the business requirements. Responsibilities in the project/activity: - Prepare and provide proposal as part of the client’s tender procedure and RFP Assemble a team and provide a solution proposal Management of contracts, project planning, resource allocation and task management Project Delivery - risk management, constraint management, scope management, communications management, expectations management, project reporting Test Management – unit test, system integration test, user acceptance test Client support for implementation in production (high attention support) Project Closure and Lessons Learned Technologies and methodologies used by the employee in the project/activity (if relevant): Methodologies: - Response to RFP/tender best practices - PMI Project Management Methodologies Technologies: - MS Office (MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook) - GitHub - OpenShift v3.11 - VMWare ESXi - CentOS 7-kernel 3.10 - Ansible - Java - Python - Redis NoSQL DB - Web Service Architecture/Web Service Integration (SOAP/REST) 5 Yordan Atanasov | (-) |-CV professional experience page (2/17) PROJECT/ ACTIVITY* EXPERIENCE Project: Company: Role: Dates : Client : Project size (if relevant): Customer Experience Transformation Program – Front End and Product Catalogue&Pricing Solution Implementation Project System & Integration Solutions (www.sisolutions.bg) Transformation Project Manager Start: (06/2018) End: (01/2020) Effective number of months worked on the project/activity: (19 months) Raiffeisenbank Bulgaria (https://www.rbb.bg/bg) Big Project / Activity description: Project for the development and implementation of a new front-end system and introduction of a new set of core business processes and tools. Overall Project Budget 15 mil. EUR Responsibilities in the project/activity: Transformation Project Manager in charge of all activities related to the integration of the new system and tools with all existing systems and business applications. Reporting to the Executive Board of Directors. Responsible for the deliverables from 10+ vendors in 15+ systems. Responsible for 3 mil. EUR budget. Accountable for all activities for all projects in scope from initiation of tender to project delivery and closure. Technologies and methodologies used by the employee in the project/activity (if relevant): Methodologies: - PMI Project Management Methodologies - Kanban - Agile/Scrum - RFP procedures - Vendor management best practices Technologies: - MS Office (MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook) - Lotus Notes (eMail and Applications) - Power PC (IBM) - Linux Server - MS Windows Servers - IBM BPM system - Web Service Architecture/Web Service Integration (SOAP/REST) - Java - ASP.NET - Data warehouse system - XML - OmniDocs document management system - Redis 6 Yordan Atanasov | (-) |-CV professional experience page (3/17) PROJECT/ ACTIVITY* EXPERIENCE Project: Transition & Transformation Program EMEA Company: Soitron (https://www.soitron.com/) Transformation Project Manager Role: Dates: Client: Project size (if relevant): Start: (03/2017) End: (06/2018) Effective number of months worked on the project/activity: (15 months) HP Inc. (https://www8.hp.com) Medium Project / Activity description: HP Inc. internal program for the improvement of the PMO processes, their maturity and quality in region EMEA. Implementation of new project management tool – SmartSheet and migration from the old PPM tool – PPMC. Responsibilities in the project/activity: In charge of a team of 4 PMO experts responsible for the set up and the development of all features, functionalities, reports and knowledge materials for the new SmartSheet tool. Reporting to the Head of PMO for EMEA. Technologies and methodologies used by the employee in the project/activity (if relevant): Methodologies: - PMI Project Management Methodologies Technologies: - MS Office (MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook) - SmartSheet - HP PPMC 7 Yordan Atanasov | (-) |-CV professional experience page (4/17) PROJECT/ ACTIVITY* EXPERIENCE Project: SDA REPORT MANAGER & MSRS DECOMMISSIONING PROJECT Company: Soitron (https://www.soitron.com/) Lead Project Manager Role: Dates: Start: (09/2016) End: (03/2017) Effective number of months worked on the project/activity: (7 months) Hewlett-Packard Enterprise (https://www.hpe.com/) Big Client: Project size (if relevant): Project / Activity description: Global Project for Hewlett Packard Enterprise with all three regions in scope – AMS, EMEA and APJ. Project objectives: • Migrate all remaining clients off of the legacy HPE SDA reporting environment and onboard them into the new HPE SRA reporting environment • Migrate all of the client’s backup and restore, storage and custom reports • Decommission all of the remaining HPE SDA legacy reporting tools, databases and servers Responsibilities in the project/activity: Lead Project Manager responsible for a team of 4 Project Managers and reporting directly to the project sponsor. Project Manager for 37 clients (accounts). Part of which are in the table below: AMS ➢ EMEA Universal Music Group ➢ AINA VIRGIN ATLANTIC AIRWAYS ➢ Aviva ➢ ➢ ➢ Continental Airlines ➢ State Farm ➢ TOPS Markets ➢ United Airlines ➢ Western Union ➢ WELLMARK ➢ Xerox ➢ ➢ ➢ Mondelez International IATA ➢ Robeco Kraft Foods Group Inc ➢ VODAFONE ➢ VOLVO KSB ➢ Lloyds Responsibilities included: - Provide the team with structured approach to the projects; - Coach and assist for the execution of all projects for all accounts; - Report for the full scope of accounts; - Lead the execution of the projects for 37 clients (accounts) - Kick off with the client and find out what reports and data is still being used and have to be migrated - Share the project plan with the client and request resources for user testing - Form a team of experts and execute the project on time, in scope and on budget Technologies and methodologies used by the employee in the project/activity (if relevant): Technologies: - MS Office (MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook) - HPE SDA reporting - HPE SRA reporting - MSRS - Mainframe Servers - Firewalls Methodologies: - PMI Project Management Methodologies - Best Practices for Migration Projects 8 Yordan Atanasov | (-) |-CV professional experience page (5/17) PROJECT/ ACTIVITY* EXPERIENCE Project: EBI ONBOARDING AND ESLR DECOMMISSIONING PROJECT Company: Soitron (https://www.soitron.com/) Senior Project Manager Role: Dates: Client: Project size (if relevant): Start: (04/2016) End: (03/2017) Effective number of months worked on the project/activity: (12 months) Hewlett-Packard Enterprise (https://www.hpe.com/) Big Project / Activity description: Global Project for Hewlett Packard Enterprise with all three regions in scope – AMS, EMEA and APJ. Project objectives: • Onboard the clients (accounts) into the eBI reporting platform • Migrate all of the client’s availability, performance, capacity and telephony reports • Decommission the legacy reporting database eSLR Responsibilities in the project/activity: Project Manager for 18 clients (accounts): AMS ➢ ➢ ➢ ➢ ➢ ➢ ➢ Nissan North America Service Alberta Grupo BIMBO SA de CV Dollar Thrifty Automotive Group JBT Corporation R.J. Reynolds Tobacco Company Sabre Holdings ➢ ➢ ➢ ➢ ➢ ➢ ➢ EMEA The Phoenix Companies Express Scripts Inc. ACNielsen US California State Automobile Association Investors Bank and Trust Marathon Oil Corporation Universal Music Group ➢ ➢ ➢ ➢ DEUTZ IATA LLOYDS Kuehne & Nagel Drinks Logistics (Scotitsh and Newcastle) Technologies and methodologies used by the employee in the project/activity (if relevant): Technologies: - MS Office (MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook) - Mainframe Servers - eBI - eSLR Methodologies: - PMI Project Management Methodologies - Best Practices for Migration Projects 9 Yordan Atanasov | (-) |-CV professional experience page (6/17) PROJECT/ ACTIVITY* EXPERIENCE Project: Company: Role: Dates: Client: Project size (if relevant): ENTERPRISE SERVICE PORTAL (ESP) TO END USER ACCESS (EUA) PORTAL MIGRATION PROJECT Soitron (https://www.soitron.com/) Project Manager Start: (10/2016) End: (03/2017) Effective number of months worked on the project/activity: (6 months) Hewlett-Packard Enterprise (https://www.hpe.com/) Small Project / Activity description: Project Objectives: • Onboard the clients into the new HPE End User Access Portal (EUA) • Decommission the legacy HPE Enterprise Service Portals (ESP) Responsibilities in the project/activity: Project Manager for the onboarding and migration for clients: • Kärcher • KSB • Luxottica – for regions AMS, EMEA and APJ Technologies and methodologies used by the employee in the project/activity (if relevant): Technologies: - MS Office (MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook) - Mainframe - HPE End User Access Portal (EUA) - HPE Enterprise Service Portals (ESP) Methodologies: - PMI Project Management Methodologies - Best Practices for Migration of big data 10 Yordan Atanasov | (-) |-CV professional experience page (7/17) PROJECT/ ACTIVITY* EXPERIENCE Position: Support Department Manager Company: Chaos Group (https://www.chaosgroup.com/) Dates: Client: Start: (10/2015) End: (03/2016) Effective number of months worked on the project/activity: (6 months) - Project size (if relevant): Small Project / Activity description: Transform the operations in the Product Support Department Responsibilities in the project/activity: Manage a department of three teams with total headcount of 13 people: Line 1 (Service Desk and License Management Team), Line 2 (Technical Support Team) and Line 3 (Applications Support Team). Technologies and methodologies used by the employee in the project/activity (if relevant): Technologies: - OTRS (Open Source Ticketing System) - Jira (Atlassian) - ServiceNow - iOS - Linux Methodologies: - ITIL 11 Yordan Atanasov | (-) |-CV professional experience page (8/17) PROJECT/ ACTIVITY* EXPERIENCE Position: Team Manager - SAP Application Support Team Company: Client: Coca-Cola Hellenic Bottling Company (https://www.coca-colahellenic.com/) Start: (05/2010) End: (09/2015) Effective number of months worked on the project/activity: (65 months) - Project size (if relevant): Big Dates: Project / Activity description: Manage a centralized SAP Support Team of 32 experts responsible to provide second level application support services to 28 client countries from the Coca-Cola HBC group. Responsibilities in the project/activity: Responsibilities included: • Provide leadership and manage the organisation and development of the team - work allocation, prioritization and KBIs. • Recruitment and staffing - conduct job interviews and attract best skills and talent externally as well as internally. • Service delivery – ensure the delivery of services are in line with the Service Level Agreements and the support processes are followed at all times; ensure 24x7 application support services for the critical business systems and applications. Collaborate with the SAP delivery teams to achieve system improvements. Handle escalations. • Performance management – provide team members with clear direction and accountability; translate the business plan into clear measurable goals and objectives; address performance issues. Lead by example. Provide coaching and mentoring. • Promote knowledge sharing and learning environment – encourage sharing/spreading of knowledge across the team Played the key role in the establishment, development and expansion of the second level SAP applications support team. Led and managed the definition and delivery of the services, the internal operations and the continuous improvements. Achievements ➢ ➢ ➢ ➢ ➢ ➢ ➢ Increased the amount of resolved incident requests on the level – from 60% monthly in 2010 to over 90% in 2015 OLA target regularly exceeded - 98% average result (target - 95%) Customer satisfaction target always exceeded - average of 3,6 (minimum required 3 on a 1 to 4 scale) Scope of delivered services increased from 16 in 2010 to 175 in 2014 (1150% increase) Headcount increased from 15 FTEs in 2010 to 32 FTEs in 2015 Over 40 team members were recognized and promoted to join the third level delivery teams Rated as exceptional performer for year 2014 in Management, Business and Financial and Leadership. Ranked amongst top 300 leaders in Coca-Cola Hellenic for BSS Management Summit. Technologies: - MS Office (MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook) - SAP - ServiceNow 12 Yordan Atanasov | (-) |-CV professional experience page (9/17) PROJECT/ ACTIVITY* EXPERIENCE Project: Company: Role in project: Dates: Redesign and Migration of The Integrated “Automated Customer Recognition” Tool for Italy Coca-Cola Hellenic Bottling Company (https://www.coca-colahellenic.com/) Project Manager and Business Analyst Client: Start: (03/2015) End: (08/2015) Effective number of months worked on the project/activity: (6 months) Internal project Project size (if relevant): Small Project / Activity description: • Redesign and simplify the solution and the integration interfaces with SAP and all other data sources • Migrate the tool and its database and components to a centrally supported server in the datacentre • Activate monitoring at key integration points • Prepare detailed documentation and establish the support at central level Responsibilities in the project/activity: Lead the project from initiation, through realization to project closure. Visit on site and understand the purpose of the tool, how it is being used and the business goals. Prepare the project plan, assemble a team, find a solution and deliver the objectives of the projects. Technologies and methodologies used by the employee in the project/activity (if relevant): Technologies: - MS Office (MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook) - Oracle DB - SAP - MS Server - ASP.NET 13 Yordan Atanasov | (-) |-CV professional experience page (10/17) PROJECT/ ACTIVITY* EXPERIENCE Project: Company: Role in project: Dates: Implementation of Anti-Bribery Compliance Process in The Global Expense Reporting System (Gers) Coca-Cola Hellenic Bottling Company (https://www.coca-colahellenic.com/) Project Manager Client: Start: (08/2014) End: (11/2014) Effective number of months worked on the project/activity: (4 months) Internal project Project size (if relevant): Small Project / Activity description: Project for the implementation of additional functionality to support and control a corporate process Responsibilities in the project/activity: - Project planning - Project organization - Risk, cost, time and scope management - Project Reporting and delivery Technologies and methodologies used by the employee in the project/activity (if relevant): Technologies: - MS Office (MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook) - GERS 14 Yordan Atanasov | (-) |-CV professional experience page (11/17) PROJECT/ ACTIVITY* EXPERIENCE Project: Company: Role in project: Dates: Centralization of The Support Services for country local applications for Italy in the Supply Chain Management area Coca-Cola Hellenic Bottling Company (https://www.coca-colahellenic.com/) Project Management Client: Start: (02/2014) End: (05/2014) Effective number of months worked on the project/activity: (4 months) Internal project Project size (if relevant): Small Project / Activity description: Project for centralization of the support services for four country local SCM applications. Support was transferred from the Italian local IT team to the second level applications support team in the Central IT Operations department in Sofia, Bulgaria. Responsibilities in the project/activity: - Project planning - Project and team organization - Risk, cost, time and scope management - Project Reporting and delivery Technologies and methodologies used by the employee in the project/activity (if relevant): Technologies: - MS Office (MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook) - SAP - Oracle - MS Server - ASP.NET 15 Yordan Atanasov | (-) |-CV professional experience page (12/17) PROJECT/ ACTIVITY* EXPERIENCE Project: Company: Role in project: Dates: SAP BPM implementation for the automation of the vendor, purchasing info record and customer credit master data management business processes Coca-Cola Hellenic Bottling Company (https://www.coca-colahellenic.com/) Project Manager Client: Start: (06/2013) End: (12/2013) Effective number of months worked on the project/activity: (7 months) Internal project Project size (if relevant): Medium Project / Activity description: • Pilot implementation for the Coca-Cola HBC business operations in Bulgaria, Switzerland, Romania, Moldova and the CCH Business Services Organization (BSO) • Project delivered with the involvement of 3rd party vendor and Coca-Cola HBC internal resources Responsibilities in the project/activity: - Project planning - Project and team organization - Risk, cost, time and scope management - Project Reporting and delivery - Management of Quality Assurance Technologies and methodologies used by the employee in the project/activity (if relevant): Technologies: - MS Office (MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook) - SAP - Java Methodologies: - Project Management Methodologies - Risk and Constraint Management - Test Management 16 Yordan Atanasov | (-) |-CV professional experience page (13/17) PROJECT/ ACTIVITY* EXPERIENCE Project: SAP BPM implementation for customer master data management Company: Coca-Cola Hellenic Bottling Company (https://www.coca-colahellenic.com/) Project Manager Role in project: Dates: Client: Start: (06/2013) End: (12/2013) Effective number of months worked on the project/activity: (7 months) Internal project Project size (if relevant): Small Project / Activity description: • Roll-out implementation for the Coca-Cola HBCoperations in Russia, Ukraine and the Baltic counties – Estonia, Latvia and Lithuania • Project delivered with Coca-Cola HBC internal teams and minor involvement of a 3rd party vendor Responsibilities in the project/activity: - Project planning - Project and team organization - Risk, cost, time and scope management - Project Reporting and delivery - Management of Quality Assurance Technologies and methodologies used by the employee in the project/activity (if relevant): Technologies: - MS Office (MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook) - SAP - Java Methodologies: - Project Management Methodologies - Release Management - Test Management 17 Yordan Atanasov | (-) |-CV professional experience page (14/17) PROJECT/ ACTIVITY* EXPERIENCE Project: Company: Role in project: Dates: Implementation of a Global Expense Reporting System (GERS) in the CocaCola HBC Group Coca-Cola Hellenic Bottling Company (https://www.coca-colahellenic.com/) Project Management (IT and Integrations) Client: Start: (09/2011) End: (09/2013) Effective number of months worked on the project/activity: (36 months) Internal project Project size (if relevant): Big Project / Activity description: Joined transition and transformation program with IBM and the CCH Business Shared Services Organization for the implementation of a system for over 35 000 users in 25 countries. Responsibilities in the project/activity: Project Manager of the CCH IT team responsible for the integration of the GERS system with SAP ERP, SAP HR and the electronic document exchange system (eFlow). • Manage the project for the successful delivery of the defined objectives • Manage the requirements gathering process, the scope, the delivery and the expectations of all involved parties • Manage the transition to support and the implementation of monitoring tools and procedures • Report on a regular basis to the Steering Committee of the project The GERS system was successfully integrated with the CCHBC systems and 100% of the technical Results steps were automated ➢ The new system was successfully deployed in all 25 countries from the group ➢ All legal and process requirements were accommodated ➢ No major process disruptions reported at all Technologies and methodologies used by the employee in the project/activity (if relevant): Technologies: - MS Office (MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook) - SAP - GERS - eFlow Methodologies: - Project Management Methodologies 18 Yordan Atanasov | (-) |-CV professional experience page (15/17) PROJECT/ ACTIVITY* EXPERIENCE Position: LEAD SAP APPLICATIONS SUPPORT SPECIALIST Company: Client: Coca-Cola Hellenic Bottling Company (https://www.coca-colahellenic.com/) Start: (09/2008) End: (05/2010) Effective number of months worked on the project/activity: (21 months) - Project size (if relevant): - Dates: Project / Activity description: Appointed as Lead SAP application support specialist supporting specific processes in sales, distribution and logistics execution (materials, production and warehouse management; sales and distribution). Employee’s Roles & Responsibilities in the project/activity: - Participate in the SAP implementation program as a Business Analyst - On-site support during the high attention periods after Go-Live (Czech, Slovakia, Italy and Cyprus) - Provide support for SAP – resolution of incident and service requests - Coach and train the team - Prepared extensive SAP WHM user manuals, used by business subject matter experts and IT SAP support personnel even today Technologies and methodologies used by the employee in the project/activity (if relevant): Technologies: - MS Office (MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook) - SAP - ASP.NET - HTML - CSS - ABAP - Redwood Cronacle - Redwood CPS v8 - Magic Ticketing System - BASIS/AS400 - MES (Manufacturing execution system) - LTS (Lot tracking system) Methodologies: - Business Analysis and Requirements Gathering - ITIL 19 Yordan Atanasov | (-) |-CV professional experience page (16/17) PROJECT/ ACTIVITY* EXPERIENCE Project: Company: Role in project: Dates: Development and implementation of monitoring tool for the daily business operations Coca-Cola Hellenic Bottling Company (https://www.coca-colahellenic.com/) Project Manager and Business Analyst Client: Start: (08/2009) End: (12/2009) Effective number of months worked on the project/activity: (5 months) Internal project Project size (if relevant): Medium Project / Activity description: • Develop a custom application in SAP ERP for monitoring of the backlog from the daily business operations • Integrate the application with the SAP CRM and SAP APO systems • Develop a web portal to present the results to the business unit managers Responsibilities in the project/activity: Work with the business owners and understand the needs. Work with the solution architects to propose a solution. Work with the developers to realize the proposed solution. Technologies and methodologies used by the employee in the project/activity (if relevant): Technologies: - MS Office (MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook) - SAP - ASP.NET - HTML - CSS - ABAP Methodologies: - Project Management Methodologies - Business Analysis and Requirements Gathering - Test Management 20 Yordan Atanasov | (-) |-CV professional experience page (17/17) PROJECT/ ACTIVITY* EXPERIENCE Position: SAP APPLICATIONS SUPPORT SPECIALIST Company: Client: Coca-Cola Hellenic Bottling Company (https://www.coca-colahellenic.com/) Start: (01/2007) End: (09/2008) Effective number of months worked on the project/activity: (19 months) - Project size (if relevant): - Dates: Project / Activity description: Appointed as Lead SAP application support specialist supporting specific processes in sales, distribution and logistics execution (materials, production and warehouse management; sales and distribution). Responsibilities in the project/activity: - Participate in the SAP implementation program as a SAP System Analyst - On-site support during the high attention periods after Go-Live (Czech, Slovakia, Italy and Cyprus) - Provide support for SAP – resolution of incident and service requests - Coach and train the team, create technical documentation and support guides; - Prepared extensive SAP WHM user manuals used by business subject matter experts and IT SAP support personnel even today Technologies and methodologies used by the employee in the project/activity (if relevant): Technologies: - MS Office (MS Project, MS Excel, MS Word, MS PowerPoint, MS Outlook) - SAP - ASP.NET - HTML - CSS - ABAP - Redwood Cronacle - Redwood CPS v8 - Magic Ticketing System - BASIS/AS400 - MES (Manufacturing execution system) - LTS (Lot tracking system) Methodologies: - Business Analysis and Requirements Gathering - ITIL 21