Yonatan Tesema

YONATAN TESEMA Customer Service Officer | CRM Addis Ababa, Ethiopia PROFESSIONAL SUMMARY Dynamic Customer Service Officer leveraging proven skills in communication, CRM, and customer satisfaction to enhance support and client retention. EDUCATION High School Diploma Saint Joseph School, Addis Ababa, Ethiopia Graduated: 2024 SKILLS       Problem Solving Customer Satisfaction Social Media Manager, Multitasking CRM software, Google Workspace Teamwork and collaboration Basic computer skills (email, typing, data entry) Volunteer/ Red Cross Club/First-aider February 2019 - June 2020     Assisted students, staff, or community members with questions and requests Provided friendly and respectful support in fast-paced environments Helped organize events, schedules, or materials Worked as part of a team to meet goals and deadlines Certifications Ethiopian Red Cross Society First Aider Legacy Responsive Web Design V8 Developer Certification | freeCodeCamp Languages Spoken Amharic: Native English: Fluent Addis Ababa, Ethiopia