J O Y
K R I S
V E L A R D E
TRAINER | VIRTUAL ASSISTANT
EXPERIENCE
2021
Tasked to handle Product Specific Training to New
Hires as well as Continued Learning Project to tenured
agents.
Assigned to submit daily progress report, coach on
areas of opportunity and communicate to stakeholder
and clients the class' daily advancement and
challenges.
ABOUT ME
Highly capable Trainer and Virtual
Assistant. With over 5+ years
experience as a Trainer and 2+ years
experience as Virtual Assistant.
Seeking to apply skills honed from
years of experience.
2020
-2021
--2019
-2021
System Technology Institute
2014 - 2016 | ASSOCIATE IN COMPUTER
TECHNOLOGY-
Watching true crime documentaries
over the weekend. • Reading and
writing fiction novels as well as poetry
• Painting and sketching • Taking care
of my pets
PRIVATE COMPANY (CONFIDENTIAL)
SOCIAL MEDIA MANAGER
Worked closely with the company CEO to create
Macros for Email Marketing and Customer Service.
Created content for online presence via Instagram
and Facebook. Used Canva to edit photos for online
accounts and tasked to provide caption for daily
post.
EDUCATION
HOBBY & INTERESTS
PRIVATE COMPANY (CONFIDENTIAL)
VIRTUAL ASSISTANT Part Time
Tasked to answer customer tickets via Gorgias coming
from Email, Facebook and Instagram. Accessed
clients' YouTube account to answer comments left by
followers.
Handled clients' Shopify and ShipHero / ShipStation
account for Reshipment, Returns, Cancellation and
more.
CONTACT
Isabela National High School- | High School Certificate
MAJOREL
PRODUCT SPECIFIC AND OPERATIONS TRAINER
IBEX
FOUNDATION, PRODUCTS AND OPS TRAINER
RECRUITMENT SPECIALIST
Tasked to handle end to end training from NHO until
Endorsement to Production.
Assigned to submit daily progress report, coach on
areas of opportunity and communicate to stakeholder
and clients the class' daily advancement and
challenges.
• Tasked to recruit talent for the different accounts both
voiced and non-voiced.
• Does phone screening, initial and behavioral interview
along with sourcing of talents from different pools.
