Yolandi Strauss

Yolandi Strauss Compiled by: Yolandi Strauss- Alternative number to call if I am not available: Estelle Heyns:- 1 YOLANDI STRAUSS PERSONAL FACTS ABOUT ME HOME ADDRESS : Moreletapark, Pretoria east TELEPHONE NUMBER : - (My cell) Alternative number to call if I am not available: Estelle Heyns:- SURNAME : Strauss FIRST NAMES : Yolandi IDENTITY NUMBER : - DATE OF BIRTH : - SEX : Female MARITAL STATUS : Divorced CHILDREN : 4 Children NATIONALITY : South African HOME LANGUAGE : Afrikaans OTHER LANGUAGES : English (Speak, read, write and Understand) FULLY BILINGUAL : My written English is equal to my Written Afrikaans CRIMINAL OFFENCES : None HEALTH : Excellent EDUCATIONAL QUALIFICATIONS GENERAL LAST SCHOOL ATTENDED : Matric - 2005 Hoërskool Eldoraigne Pretoria 2 ACADEMICAL SUBJECT PASSED : Afrikaans English Tourism Domestic Science Business Economics Economics COURSES : In-house - Microsoft Outlook (Growth-Link) In-house – Microsoft Word (Growth-Link) In-house – Microsoft Excel (Only basics) (GrowthLink) Spotlight training (Graviton) Profida training Graviton) C-Flow training (RFA) Retirement fund web training (RFA) Elite Wealth Training (Graviton) Excel training – (Graviton) UNISA : 2013 - Wealth management Faisit (NQF 4) Numerical Skills for Business (NQF 5 48 Credits) 2014 - SMME Management (NQF 5 12 Credits) Excel Training (Intermediate and Advanced Part 1) 2015 - Higher Certificate in Economics and Management science (NQF 5 120 Credits) 2016 - Bachelor of Law (LLB) (NQF level 8 480 Credits) – 1st Year EMPLOYMENT HISTORY NAME OF FIRM : Nedbank EMPLOYMENT DATE : 1 February 2018 – Current POST HOLDING : Administrative / Personal Assistant     Schedule appointments and assist clients with paperwork. Assist financial advisor with client support and time management. Handle financial operational problems, such as issues with statements and transactions. Maintain confidentiality of clients and client information Solve client issues with research and phone calls; Meet client account service requests. Complete various clerical duties, including answering telephone, scanning and copying documents, sending faxes and processing daily incoming and outgoing mail, preparing and sending service forms Involvement in all aspects of pre-client meeting activities such as preparation of meeting agendas, client paperwork, Investment Policy Statements, asset allocations. 3         Prepare Sales Team for client review & closing appointments Process new business paperwork Maintain check blotter, obtain transfer checks, compliance reporting, advertising approval Prepare presentation materials and reports as requested. Create and maintain both active and closed account customer files. Secretarial duties such as, but not limited to preparing, letters, emails, scheduling, etc. Assist with department mailings or other special projects. Working close to Momentum, Old Mutual , Nedgroup, Investec, Sanlam and Liberty NAME OF FIRM : Graviton Wealth Management EMPLOYMENT DATE : 1 January 2014 – 1 December 2016 POST HOLDING : Business Coordinator/ Compliance Admin Compliance Support:                        Client Management System New Business Workflow administration Ensure New Business have the necessary documents (FICA / FAIS / Application and Business requirements ) New Business cases spread sheet to be compiled and submitted to the Compliance officer on a monthly basis Create / Maintain / Update of compliance documents Maintain Elite Wealth Document Tree with all Compliance documents and informing the FPs via e-mail of changes or updates made Maintain / Update Broker Changes and codes Keep an updated register of all Broker Codes and Broker houses on file Assist Compliance officer with the registration of new Representatives on Graviton license with supplying the relevant documents to register with FSB Compile and Maintain Due Diligence / Fit and Proper information for Financial Planners New Financial Planner Due Diligence / Fit and Proper File to be created for office file; duplicate file to be submitted to Compliance officer and copy kept on G-drive Work closely with the Compliance Officer Provide training on office practices and procedures (Compliance support) Maintain list with contact details of broker consultants Maintain Statutory Records controlling, monitoring of FAIS and FICA documents Administrative support to the Compliance Officer Checking all business documentation / letters / correspondence to ensure compliance with legislation Assist in the general management and effectiveness of the Complaints Resolution process Verify noncompliance & report to my line manager Identify regulatory requirements for operational compliance as a financial institution Communication on compliance matters (internally) Controlling FICA and mandating processes for the brokers. Compile compliance Reports 4      New Business Reports New Leads generated Reports Work actively on the Investec Corporate Cash Manager Opening Investec Accounts Transfer funds to Beneficiaries Leads Management:   Check if members are already on the system Allocation of all leads and managing the process relating to the allocation of leads to the FP’s according to the Exclusive Area list  Allocate lead numbers  Make contact with potential clients from lead list  Capturing of all referrals and leads  Capturing all queries / question / correspondence on Client Management system  Coordinate the feedback of distribution leads  Ensuring that no leads are lost due to breakdown in communication  Provide monthly lead statistics / reports (1st of every month)  Draw report on Commission to ensure that all New Business was allocated a lead number (24th and 5th of each month)  Allocate lead numbers for all new clients captured on Client Management system via Report obtained from Client Management System (Report received on 25th of each month)  Provide training on leads procedures New Business Finalization (Internal Exits):  Ensuring a smooth new business process  Ensure that correct documents are obtained / maintained and saved on Client Management System  Follow up on the process of all exits  Keep FP updated regarding process via the client management system (progress / problems)  Attach all the relevant documentation on the client management system  Establish and maintain good relationships with third parties General Administration:  Switchboard  Typing of confidential information / Letters  Taking proper messages and relay to the correct person  Maintaining GWM Filing on Compliance (FP hard copy files and electronic filing on G-drive and Client Management system)  Archiving  Administrative duties – filing, copying, messages, etc.  Update and maintain database  Assisting any other department if colleagues are on leave  Prepare, print, bind and circulate agendas, meeting packs and minutes  Assists with managing stationary and office consumables  Assists in planning & coordinating functions, conferences, strategic sessions and events 5  Obtain quotes and invoices for pre-approval by line manager  Assists with booking flights, accommodation, airport transfers and car hire  Assist with preparing a detailed travel itinerary, ensuring that all travel documents are printed and handed to delegates timeously.  Assists EXCO with ad-hoc personal requests  Prepare correspondence, reports, and materials for publications and presentations  General building maintenance  Preparation of all Agreements ( internal and External)  Preparation of board packs and presentations  Looking after the office supply inventory, purchasing and restocking of all consumable items.  Executive dairy management  Deal with all office related queries in a timely manner.  Record keeping (electronic and/or hard copies as appropriate), photocopying and filing. Franchisee Support and Queries:  Support Franchisees with day to day business  Assist FP and clients queries  Building good relationships with FP and clients Office Duties:  Support Franchisees with day to day business  Assist FP and clients queries  Building good relationships with FP and clients  Extract Allan Gray Statements from Web – Elite Wealth (Monthly)  Office Administration  ASTUTES REFERENCE : Lindiwe Nkosi (Finance Manager- /- NAME OF FIRM : Graviton Wealth Management EMPLOYMENT DATE : 1 June 2010 – December 2013 POST HOLDING : FSP Personal / Executive Assistant (Report to COO) MAIN JOB FUNCTIONS: 6 Administrative duties:  Typing of confidential information  Taking minutes  Compiling information Compliance and client management        Ensuring that each record has a valid client consent Ensuring each record has a lead number All information is captured and up to date Capturing of data in respect of new leads Allocation of leads to FA’s Portfolio Choices done within SLA Beneficiaries/ Information Changed within SLA New Business Process  Coordinate process and progress of new business to payment.  Facilitate finalization of new business with a single entry point and quality control of all documentation.  Resolution of Product Provider queries.  Expedite finalization to benefit of all concerned. General Administration                         Request Benefit Statements Request ASTUTES Request Loans & Cessions Answer and Screens incoming calls - Switchboard Ensure all filing is completed and correct Coordinating incoming and outgoing post General support to team Archiving of documents Scan, Fax, E-mail, Messages Ordering of stationary, office equipment, and consumables Ordering Refreshments for meetings Update and maintain latest SEB forms Complete required documents for all orders and payments Logging Faults on IT helpdesk Update and maintain database Ordering Business cards Creating PowerPoint slides (invitations, Competitions etc.) Record Keeping Maintaining Fax and printers Compiling and updating of exclusive area register Coordinating and arranging functions and refreshments Handling of Cleaners Spotlight IT queries Maintenance queries 7                  Travel and accommodation arrangements Arrange parking, access cards, computers and stationary for new employees Organizing events – Strategy sessions, yearend functions, social events, workshops and training Organize diary and appointments Client Queries Dealing with Suppliers and clients Compile Agendas for meetings Assist franchisees with queries Assist franchisees with day to day business functions Ad hoc responsibilities -Birthday list, In case of emergencies form, Telephone list, extensions list. Liaison with CMS provider - Spotlight Providing and implementing a CMS process Reporting of problems and faults Responsible and accountable for smooth running of the CMS System Responsible for relationship building with Financial Advisors, internal and external clients Subscription Newsletters Maintain Web site Amelia (Certified financial planner)       Transfer and processes paper work for clients on behalf of FA Bind and prepare proposals Draw portfolio reports, income reports and investment reports Set up appointments Change Beneficiaries, Income and Portfolios in SLA Maintaining client files, notes records of advice, communication and copies of all legal documents for Compliance requirements  Dealing with product providers (Sanlam, Old Mutual, Investec, Stanlib, Liberty, Momentum,  Allan Gray)  Check Commission Statements every month (New, Regular, Recurring, and management fees)  COURSES : Introduction to Retirement funds 2011 Fundamentals to Retirement funds 2012 3rd year in Wealth management level 4 2013 REFERENCE : Rene Henning (Operations Manager- NAME OF FIRM : Coris Capital (Pension Fund Administrators) EMPLOYMENT DATE : 23 March 2010 – 17 April 2010 POST HOLDING : Switch Board operator / Reception (Relief worker) MAIN JOB FUNCTIONS :   Filing, copying of documents Distribution of info to personnel via E-Mail 8      Typing and sending of faxes. General office and secretarial work for consultants Assisting clients and directing them to right Departments Ordering food Switch Board REFERENCE : Dina Spangenberg- NAME OF FIRM : Coris Capital (Pension Fund Administrators) EMPLOYMENT DATE : 6 December 09 – 20 January 2010 POST HOLDING : Switch Board operator / Reception MAIN JOB FUNCTIONS :         Filing, copying of documents Distribution of info to personnel via E-Mail Typing and sending of faxes. General office and secretarial work for consultants Assisting clients and directing them to right Departments Ordering food Switch Board REFERENCE : Keshree Pillay- TERTIARY INSTITUTION : Centurion Academy EMPLOYMENT DATE : - - POST HOLDING : Student Somatology (Beauty Therapist) COURSES : Eye Brow and Lashes Tinting Acrylic, Gel, Wax etc. Course NAME OF FIRM : Coris Capital (Pension Fund Administrators) EMPLOYMENT DATE : Only over Holidays 9 POST HOLDING : MAIN JOB FUNCTIONS : Switch Board operator (Relief worker)        Filing Distribution of info to personnel via E-Mail Typing and sending of faxes. General office and secretarial work for consultants Assisting clients and directing them to right Departments Ordering food Switch Board REFERENCE : LOUISA SANDOWNS- NAME OF FIRM : Growth-Link Learning Technologies EMPLOYMENT DATE : Only over Holidays POST HOLDING MAIN JOB FUNCTIONS : : Switch Board operator (Relief worker)      Filing Distribution of info to personnel via GroupWise and E-Mail Organize appointments General office and secretarial work for consultants Switch Board REFERENCE : DESIRE STORM- NAME OF FIRM : Computicket - Centurion EMPLOYMENT DATE : - - POST HOLDING MAIN JOB FUNCTIONS : : Client Services     Booking of Computicket requests Handling of petty cash Assist clients via phone Reconciliation of books I am a hard worker with a professional approach and relate to internal and external client comfortably. I have a strong personality and I am a fast learner who will always go the extra 10 mile. I work well independently and as part of a team. I can organize priorities and produce under pressure. I believe with my positive attitude and excellent people skills; I can add value to your company. 11