Yolanda Kundai Murima

YOLANDA KUNDAI MURIMA EXECUTIVE ASSISTANT PROFFESIONAL SUMMARY: I’m a versatile Executive and Legal Administrator who thrives on keeping complex organizations running smoothly. Over the years I’ve supported senior leaders in law, business, and creative industries, whether that meant coordinating negotiations with 15+ stakeholders across time zones, managing guest lists and events, or making sure contracts and closing documents were handled with precision. I’m often the first point of contact for executives, balancing client relationships, scheduling, and sensitive communications with discretion. I bring a mix of structure and adaptability: building systems that save time, smoothing out day-to-day operations, and making sure leaders can focus on the big picture. From handling legal workflows to planning international events, I’ve built a reputation for being the calm center of fast-moving, high-pressure environments. WORK EXPERIENCE: Entertainment Law Partners, Legal Administrator April 2025 – Present • Serve as primary liaison between senior partners, producers, financiers, and talent representatives, managing all inbound communications and ensuring seamless executive access. • Coordinate and document high-stakes legal calls and negotiations, drafting detailed notes and tracking deliverables across multi-party closings. • Manage contract execution, closing checklists, and document flow for film financing and production legal transactions, maintaining accuracy and confidentiality. • Organize and execute large-scale meetings, including townhouse sessions with 15+ producers, ensuring agendas, materials, and follow-ups were delivered with precision. • Coordinate across multiple international time zones, aligning executives, producers, and financiers for negotiations and closings without delays. • Direct event coordination for industry functions, overseeing guest list curation, RSVP management, and on-site execution at Cannes, TIFF, and Venice. • Enhance firm visibility by developing social media content strategies that spotlight legal expertise, client achievements, and industry milestones. • Streamline executive workflows by implementing standardized templates for notes, scheduling, and reporting, reducing turnaround time and improving accountability. Key Achievements: • Facilitated multi-party closings involving 15+ stakeholders, ensuring timely execution of critical financing agreements. • Successfully scheduled and managed international calls across 6+ time zones, eliminating bottlenecks and keeping negotiations on track. • Directed guest list logistics and event coordination for international premieres, reinforcing the firm’s presence on the global film stage. Bell Acquisitions, Executive Assistant January 2024 – July 2025 • Maintained ongoing communication with existing and potential investors, providing timely updates on projects, financial milestones, and key developments. Drafted and distributed investor reports outlined company performance, fostering transparency and trust. • Conceptualized, wrote, and distributed the company newsletter to investors and stakeholders, highlighting key achievements, upcoming projects, and strategic goals. Ensured content alignment with brand messaging and maintained a consistent publishing schedule. • Built relationships with potential investors and partners by engaging in personalized follow-ups, answering inquiries promptly, and delivering clear, compelling information about investment opportunities. • Hired and managed freelance professionals for tasks such as graphic design, marketing, and content creation. Oversaw project timelines, quality control, and budget adherence, ensuring seamless integration into company workflows. • Organized executive schedules, coordinated meetings, and streamlined daily workflows to maximize productivity. • Facilitated property deals by preparing documents, communicating with stakeholders, and managing deadlines to ensure efficient closings. • Handled detailed travel itineraries, adapting to last-minute changes and resolving issues to ensure executives remained on schedule and prepared for engagements. • Anticipated executive needs, such as arranging personalized itineraries, resolving scheduling conflicts, and stepping in to manage unexpected challenges with poise and professionalism. • Developed new systems for tracking lead engagement and document management, increasing efficiency and accuracy across operations. • Leveraged tools like AI, Asana, Google Workspace, and Trello for task tracking, investor engagement, and team collaboration. Key Achievements: • Successfully managed the creation and distribution of a bi-weekly newsletter, increasing investor engagement by 45%. • Maintained active communication with a pipeline of over 30 potential investors, fostering strong relationships and trust. • Coordinated a team of freelance professionals to execute marketing campaigns that directly contributed to the company’s visibility and investor outreach. • Resolved a critical scheduling conflict for an investor meeting, demonstrating initiative and earning executive commendation for professionalism. Passport Luxx, Travel AgentJuly 2024 – July 2025 • Successfully coordinated large-scale travel for groups, including: ◦ A group of 45 adults attending the Paris Olympic Games, managing flights, accommodations, event tickets, and local transportation with meticulous attention to detail. ◦ A group of 20 adults traveling to three African countries for the Afro Future Festival, creating seamless itineraries across multiple destinations. • Designed personalized travel plans that prioritized client preferences and comfort, such as family-friendly Caribbean resort vacations, incorporating activities for all age groups. • Ensured all travellers had updated vaccination cards, COVID-19 requirements, and necessary documentation for international travel, including visas and passports, avoiding any last-minute issues. • Extensively planned itineraries considering seasonal weather variations and safety concerns. Arranged security services for group stays to provide peace of mind during international trips. • Paid special attention to client needs by securing accommodations with amenities suited to their preferences and arranging seamless transport options for maximum comfort. • Organized fun and engaging itineraries, including: ◦ Restaurant and club reservations at top-rated venues. ◦ City tours with professional guides for immersive cultural experiences. ◦ Recreational activities and local events to enhance client satisfaction. • Negotiated competitive rates with airlines, hotels, local tour operators, and transportation providers, ensuring budget efficiency without compromising quality. • Managed unforeseen disruptions such as flight delays or cancellations by quickly arranging alternatives, maintaining client satisfaction. • Acted as the main point of contact for clients, addressing their concerns, providing regular updates, and ensuring they were informed and comfortable throughout their journey. Key Achievements: • Successfully planned and executed international travel for over 65 individuals to major events and exotic destinations, exceeding client expectations. • Coordinated multi-country itineraries that considered cultural differences, safety precautions, and seasonal weather, ensuring smooth and enjoyable experiences. • Earned client commendations for creating engaging itineraries with thoughtful touches, such as private city tours, curated dining experiences, and personalized activity recommendations. • Improved operational efficiency by introducing a checklist system for vaccination and travel documentation, reducing oversight errors by 30%. Thyme Online, Remote Customer Support Intern Oct 2018 – Sept 2019 • Handled a high volume of customer inquiries via phone, email, and live chat, providing timely and accurate information on products, services, and order statuses. • Addressed and resolved customer complaints and issues, ensuring a high level of customer satisfaction and retention. • Supported the order processing team by verifying order details, coordinating with logistics, and ensuring accurate and prompt deliveries. • Maintained and updated customer records in the CRM system, ensuring data accuracy and integrity. • Collaborated with the product development team to stay informed about new products and features, enabling effective customer support. • Gathered customer feedback and provided insights to the management team to inform product improvements and service enhancements. • Worked closely with cross-functional teams, including sales and marketing, to ensure a cohesive approach to customer service and support. Key Achievements: • Achieved a 95% customer satisfaction rating by consistently delivering exceptional support and resolving issues efficiently. • Reduced average response time to customer inquiries by 20% through the implementation of streamlined communication protocols. • Contributed to a 15% increase in repeat customer rates by fostering strong relationships and ensuring a positive customer experience. VOLUNTARY WORK Global Shapers Durban Hub, Health and Equity Project Lead January 2021 - June 2022 • Led projects that aligned with Global Shapers’ health and equity goals, ensuring maximum impact at the grassroots level. I maintained the quality and execution of projects, while engaging with community partners and stakeholders. EDUCATION University of South Africa | Bachelor of Commerce - Economics and Management 2022 - 2025 SKILLS Calendar management Email management Scheduling Client relationship management Data entry Documentation management Process improvement Workflow optimization Task prioritization Confidential information handling Stakeholder communication Project coordination Travel itinerary development and management Event planning and coordination Lead generation and qualification Social media management Content creation Marketing support Email campaign management Graphic design (basic) Adaptability Problem-solving Critical thinking Attention to detail Interpersonal skills Initiative TOOLS Salesforce Zendesk HubSpot Airtable Asana Trello Click Up Microsoft Project Slack Microsoft Teams Zoom Google Workspace Planoly Buffer Canva