Work Experience
Key Learning Studios
• Project manager – e-leanring , marketing and design
• Customer Interaction Strategist
Conscience Digital Dental Clinic
• Patient Coordinator - Medical Tourism (Customer Service)
-
SMOD (Sociedad Mexicana de Odontología Digital)
• Coordination & Customer Service -
Yō
Contact Info.
Yoanna Brown Vera
B&H Life
• Operations Director -
Artsowl
• Project Director & Community Manager -
Mayan Palace / Vida Sales
• Member Services Assistant. -
19 • Mayo • 1981
RCI
• Senior Account Executive. – 2011
-
Cancun, Q. Roo, Mx.-
Professional Summary
Experienced project manager with a
background in marketing, instructional
design, and course creation. Skilled at
leading cross-functional teams and
delivering e-learning, design, and marketing
projects. Brings 15+ years of client
experience and sales expertise to foster
collaboration, enhance user engagement,
and drive successful outcomes.
Skills
The Reef Playacar
• Customer Service Manager. – 2010
Royal Elite / Sandos Resorts
• Customer Service Director / Operations Director (Sales/VLO/Contracts/
Customer Service/ Reservations)
-
Nokia / Servicios Profesionales de Capital Humano S.A De C.V
• Senior Trainer. -
Asociación Mexicana de Gastroenterología
• Academic Executive for the Pan-American Gastroenterology Congress. ·-
Schlumberger
• English Teacher. -
Centro Educativo Albatros
• English Teacher Elementary School. -
Mac OS
Word
Windows
Excel
Slack
Power Point
Trello
Storyline 360
Eleven Labs Ai
Synthesia Ai
Bobbi Brown Cosmetics/ Estee Lauder Cosmetics.
• Sales & Freelance National Makeup Artist. ·-
Education
UNIVERSITY-
UNAM Administration/ Marketing.
UNIOR HIGH-
Instituto Superior Benjamín Franklin.
HIGH SCHOOL-
INEA Naucalpan
ELEMENTARY SCHOOL-
Escuela Ciudad De México.
Postgraduate & Certification
Languages
English: Professional Fluent
Spanish: Professional Native Fluent
2005· TEACHER´S DEGREE.
International of Languages.
Ave. Lomas Verdes No. 2, Naucalpan Edo. De México
- · Technology · Coaching · Planning · Presentation Techniques
· Leadership · Communication · Selling Skills by Friedman.
(Graduated with Honors).
