Yoali

YOALI VILLALOBOS North Brunswick, NJ |- |- SUMMARY Strategic and impact-driven Operations, Customer relations and Payroll Manager recognized for over 10 years of experience, specializing in logistics, fulfillment operations, payroll, and customer service within high volume and demanding environments in the supply chain and logistics industry. ▪ ▪ ▪ Visionary in driving customer success, evidenced by leading EDI wholesale accounts and operation for known and established cosmetic client such as Becca Beauty, Tarte Cosmetics, Rare Beauty, and Pat Mcgrath. Streamlining communication and increasing operation efficiency during peak volumes increasing profitability. Strategic in leading teams towards exceptional performance, as demonstrated by achieving a 57% increase in Orders Per Hour, showcasing abilities in aligning team efforts with organizational goals. Results-focused in managing payroll, optimizing office efficiency, and implementing processes consistently enhancing productivity, bias for action, and client success in high-pressure environments. EXPERIENCE Saadia Group Office Manager North Brunswick, NJ 2023 – Present ▪ Served as the primary liaison between customers, logistics teams, and warehouse operations to streamline communication and resolve service issues. ▪ Led the customer service team in managing inquiries related to order status, shipments, returns, and escalations, ensuring a high standard of client satisfaction. ▪ Managed vendor relationships, building services, and third-party staffing agency compliance, including detailed payroll recordkeeping. ▪ Coordinated with freight carriers, parcel services, and customs brokers to resolve delivery obstacles, maintain compliance, and enhance service reliability. ▪ Oversaw office administration including calendar management, meeting coordination, travel arrangements, and facilities access (e.g., conference rooms, catering, security clearance). ▪ Managed office supplies, mail distribution (office and warehouse), HR onboarding support, and interdepartmental administrative tasks. ▪ Controlled office budget through proactive financial planning, expense tracking, and vendor cost optimization. ▪ Provided cross-functional administrative support to logistics, HR, and executive teams as needed. Capacity LLC North Brunswick, NJ Operations Supervisor 2018 – 2023 ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Directed daily warehouse operations for EDI wholesale accounts, ensuring inbound, outbound, inventory, and fulfillment functions. Oversaw daily warehouse operations for EDI wholesale accounts, ensuring all inbound, outbound, inventory, and fulfillment functions adhered to service-level agreements and safety protocols. Supervised and developed associates across multiple shifts, promoting productivity, accuracy, and consistent achievement of key performance indicators (KPIs). Managed labor planning and resource distribution across four facilities to meet fluctuating volumes, seasonal demands, and operational throughput objectives. Ensured compliance with OSHA, DOT, FDA, and USDA regulations through scheduled audits, corrective action plans, and team training initiatives. Supported the Operations Site Manager by providing shift-level performance updates and contributing to tactical and strategic planning. Collaborated with account managers to resolve customer escalations, address operational barriers, and enhance client satisfaction. Directed daily workflow execution through three coordinators and a team of 25+ associates, ensuring alignment with SLA targets and operational priorities. EXPERIENCE CONTINUED… YOALI VILLALOBOS North Brunswick, NJ |- |-Victory Packaging Customer Service Representative ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Dayton, NJ 2015 – 2018 Respond promptly and professionally to customer inquiries through email, live chat, phone, and social media. Assist customers with product questions, order placement, shipping updates, returns, and exchanges. Resolve customer issues efficiently while maintaining a high level of customer satisfaction. Document and track customer interactions and feedback using CRM or customer support software. Work cross-functionally with fulfillment, logistics, and product teams to address customer concerns and improve service. Identify and escalate recurring issues or trends to management. Stay informed about products, promotions, and website updates to effectively assist customers. Maintain a positive, empathetic, and professional attitude toward customers at all times. CERTIFICATIONS Google Project Management Certificate | Coursera – 2025 Business Foundations Specialization | University of Pennsylvania – 2025 Excel Skills for Business Specialization | Coursera – 2025 Customer Service Fundamentals | Knowledge Accelerators – 2025 QuickBooks Online Certification | Intuit - 2025 EDUCATION Associate of Arts in Accounting | UNACH (Universidad Autonoma Chiapas) Mexico ADDITIONAL INFORMATION Languages: Fluent in English and Spanish Warehouse Management Systems: PackMaster, Enterprise8, Tecsys, FoxFire Other: Salesforce, Tableau, Metabase, Seller Cloud.