Yllah D. Basco

 📄 RESUME YLLAH DEBAUDIN BASCO Blk. 9, Lot 26, Malinis St., Bria Estate, Brgy. San Isidro, General Santos City, Philippines,9500 🎯 Professional Summary Reliable and detail-oriented fulfillment specialist with 6 months of experience in a remote (WFH) non-voice role on graveyard shift schedules. Proficient in using Shiphero for backend operations including order processing, inventory management, and email/chat-based customer support. Capable of working independently, handling high-volume tasks accurately, and meeting strict deadlines. Currently pursuing a degree in education and certified in food and beverage services, offering flexibility across both technical and customer-oriented fields. 💼 Professional Experience Fulfillment Associate (Remote, Non-Voice, Graveyard Shift) Shiphero August 2024 – February 2025 • Performed non-voice tasks including data processing, inventory tracking, and order updating using the Shiphero platform • Responded to customer inquiries and issues via email and internal chat systems • Worked remotely on a U.S.-based graveyard shift schedule to ensure round-the-clock order fulfillment • Maintained high accuracy in product data entries and timely resolution of fulfillment-related concerns • Collaborated with remote teams and followed structured workflows to meet KPIs 🎓 Educational Background College Gensantos Foundation College, Inc. Bachelor of Secondary Education – Major in English General Santos City 2022 – (Ongoing) Secondary Irineo L. Santiago National High School General Santos City 2020 – 2022 Isulan National High School Isulan, Sultan Kudarat 2016 – 2020 Primary Don Juan P. Garcia Sr. Memorial Elementary School Isulan, Sultan Kudarat 2010 – 2016 📜 Certifications & Training National Certificate II – Food and Beverage Services Joji Ilagan International School of Hotel and Tourism Management General Santos City February 15, 2022 – March 30, 2022 👤 Personal Data Date of Birth: April 14, 2003 Place of Birth: Isulan, Sultan Kudarat Civil Status: Single Citizenship: Filipino Religion: Baptist Height: 5 feet Weight: 56 kgs Father’s Name: Artagnan A. Basco Mother’s Name: Deceased 📇 References SMRI Randy B. Lanozo, MBM, CEE, CHIA, CGSP School Director Joji Ilagan International School of Hotel and Tourism Management Chef Christian C. Cruz Culinary Trainer Joji Ilagan International School of Hotel and Tourism Management Chyrell Bustamante Direct Client Representative Shiphero