Yitoaboula Alex Parfait Bama

ALEX BAMA ADMINISTRATIVE OPERATIONS & IT OFFICER -(- - Ouagadougou Alex BAMA is an experienced professional with over 5 years in administration, customer service, and IT support. Skilled at helping over 540 customers by answering questions, solving issues, and ensuring a smooth flow of communication between teams. He is highly organized, with a proven expertise in managing records, schedules, and using spreadsheets with 100% accuracy. He oversaw operations in troubleshooting tech problems, training teams on tools like Google Suite, and promoting cybersecurity awareness. He is a reliable and tech-savvy team player ready to excel in administrative and distribution roles. DEGREES WORK EXPERIENCES AMADOU HAMPATE BA UNIVERSITY ENKO OUAGA AFRICAN INTERNATIONAL SCHOOL OF CHOICE Bachelor in Business Law (OHADA) 2018 - 2019 Administrative Customer Satisfaction & IT Officer |- CHEIKH ANTA DIOP UNIVERSITY DEUG 2 in Private Law Customer Satisfaction: Helped over 540 customers by answering their questions, solving problems, and ensuring they’re happy. 2013 - 2017 Collected feedback from customers to make services and CERTIFICATES Communicated customer concerns effectively to the right Introduction to Ms Excel Problem Solving Techniques Records Management for everyone Cybersecurity Awareness Negotiation & Leadership Lean Six Sigma Candidate products better and improve the NPS score. teams so issues get resolved quickly and smoothly. Administrative Tasks: Ensured 100% of administrative tasks are completed accurately and within the assigned deadlines. Maintained a 100% accuracy rate for organizing and managing files, records, and schedules using G-Suite. SKILLS Cross-cultural sensitivity and communication Tech Skills Attention to details Data management Multitasking & Yes We can mind Team collaboration EXPERTISES Ensured 100% readiness for meetings by preparing agendas, materials, and notes in advance. IT Officer: Handled basic tech issues, such as troubleshooting (emails, network, hardware) or setting up new equipment. Provided Trainings on IT Tools like Google Sheet, Google Slides, Google Docs, Asana, Slack, Pipedrive, and not limited to that. Collaborated with the Business Efficiency team to ensure the Outstanding administration and resource organization's tech runs seamlessly according to the Golden management. Rules. Data entry, formulas function, and REFERENCES conditional formatting Sanibè DIARRA Abdourahim OUEDRAOGO Pivot Tables & Excel Dashboards Enko Education Group Finance Manager Enko Ouaga Admissions Manager Phone: (- Phone: (- Email : sanibe.diarra@enko education.com Email : abdourahim.ouedraogo @enkoeducation.com LANGUAGES English: advanced speaker French: native speaker