Yisau Omosalewa Margret

Omosalewa Yisau Nigeria PROFESSIONAL SUMMARY Results-driven Customer Support Representative and Administrative Assistant with over three years of practical experience across customer service, client relations, and office administration. Demonstrated success in managing customer inquiries, resolving complaints efficiently, and supporting daily office operations. Strong in customer engagement, record management, and administrative coordination, with a consistent focus on service quality and operational efficiency. Seeking to add value to a performance-driven organization while continuing to grow professionally. SKILLS AND TOOLS • Communication • Administration • Client Relations • Customer Relations and Support • • • • Problem-Solving Complaints Resolution Operations Research and Documentation PROFESSIONAL EXPERIENCE • Customer Service/ Administrative Assistant • • • • MS Office Suite Presentation Time management Customer Engagement November, 2025-Till Date Dotun Collins , Lagos, Nigeria. • Serve as the primary point of contact for all customer interactions across WhatsApp, email, and social media, providing timely and professional responses to inquiries, service requests, and order confirmations. • Handle order confirmations, customer follow-ups, and service requests to guarantee smooth customer experiences. • Resolve complaints promptly, contributing to improved customer satisfaction and loyalty. • Maintain accurate customer records, track interactions, and monitor follow-ups for service continuity. • Support administrative tasks including scheduling, documentation, and workflow coordination to enhance team productivity. • Customer Support / Client Relationship Analyst August, 2023 – October 2025 Emtill Solution Limited, Lagos, Nigeria.  Managed client accounts and communications, ensuring timely follow-ups and resolution of inquiries.  Reduced arrears by 32% in 6 months, recovering 86%+ of overdue debts within 28 days through structured follow-up calls and reminders.  Resolved 96% of client disputes within 7 days by collaborating with internal teams, improving customer satisfaction and accelerating account recovery.  Negotiated and finalized client agreements with 89% of defaulting accounts within 18 days, maintaining positive client relationships.  Produced weekly reports on account status, highlighting critical issues for proactive management. • Customer Support Officer January, 2023 – July, 2023 • .Dino Outsourcing, Lagos, Nigeria.      Responded to customer inquiries, tracked service requests, and ensured timely resolution to meet satisfaction standards.. Maintained accurate records and internal documentation to support operational continuity.. Supported the team in managing high-volume customer interactions efficiently. Monitored service requests to identify trends and support reporting for management decisions. Assisted with administrative coordination, scheduling, and follow-up activities • Administrative Secretary (Internship) • D’ Omojola & Co, Lagos, Nigeria. March, 2021 – July 2021 Managed and boosted the CEO’s social media engagement by 28% in 4 months through curated content and collaboration with marketing.  Cut administrative costs by 15% in 8 months by renegotiating vendor contracts and optimizing office supply spending.  Reduced official travel expenses by 21% by optimizing itineraries, negotiating corporate rates, and leveraging cost-effective booking platforms.  EDUCATION • Bachelor of Education (B.Ed.), Secretarial Administration– Second Class Upper (4.18 CGPA). Tai Solarin University of Education, Ogun State, Nigeria. LICENSES AND CERTIFICATION • Virtual Assistant Certification– ALX • Customer Service and Relationship Management – RMCI. • Associate Professional in Project Management – RMCI • Associate Professional in Human Resources Management – RMCI • National Youth Service Corp Program, Ibadan, Nigeria 2018 – 2022 -