YINUSA BEAUTY| EXECUTIVE ASSISTANT-| Lagos, Nigeria | Linkedin.com/in/yinusabeauty/
PROFESSIONAL SUMMARY
Results-driven Executive Assistant with expertise in managing emails, calendars, and travel itineraries. Skilled
in project management, lead generation, and appointment setting. I excel in organizing events and building
strong relationships with executives, clients, and stakeholders to support business objectives. Committed to
enhancing productivity and efficiency within the organization.
CORE COMPETENCES
Email management
Project Management
Calendar management
Lead generation
Scheduling
File organization
Proficiency in microsoft 360
Google suite
Cold emailing
Appointment setting
Travel itineraries
Data entry
RELEVANT EXPERIENCE
ADMINISTRATIVE ASSISTANT
Bamfa fashion house
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January, 2021 – Present
Offered vital administrative support, ensuring smooth daily operations
Managed complex calendars, organized travel arrangements, and prepared expense reports
Coordinated meetings, conferences, and events with a focus on clear and timely communication
Developed efficient filing systems for both physical and digital documents
Conducted research and prepared presentations, providing data analysis to aid in business decisions
CUSTOMER SERVICE REPRESENTATIVE
Qatar Airways
Oct, 2021 – August 2023
● Delivered outstanding customer service by addressing passenger inquiries and concerns through
various channels, including phone, email, and social media.
● Managed flight bookings, cancellations, and modifications to ensure a seamless and enjoyable travel
experience for all passengers.
● Effectively handled customer complaints, escalating issues as needed until satisfactory resolutions
were achieved.
● Collaborated closely with airline staff to quickly resolve operational challenges impacting passenger
travel.
● Maintained thorough and accurate records of customer interactions using CRM software, ensuring
efficient follow-up and support.
EDUCATION
Higher Diploma | The polytechnic, Ibadan
Office Technology and Management
2018 - 2022
CERTIFICATIONS AND COURSES
VIRTUAL ASSISTANT
Udemy Academy
SHORT TERM RENTAL
STR Academy
VIRTUAL ASSISTANT
ALX Africa
TOOLS
Google Workspace - Slack - Trello - MailChimp - HubSpot - Click-up - Calendly
Canva - Zoom - Chat Gpt- Microsoft excel - Asana - - Notion
