Yinusa Beauty F.

YINUSA BEAUTY FALILAT Address: Lagos, Nigeria Mailto-Phone: - Summary ● Detail-oriented administrative professional with expertise in office operations, scheduling, and workflow optimization. ● Known for strong multitasking skills, accuracy, and the ability to meet deadlines in high-pressure environments. ● Committed to enhancing organisational productivity through proactive support and efficient administrative practices. Educational Background HND (Hons.), Office Technology and Management Polytechnic of Ibadan, Oyo. 2017 Advanced Diploma, Desktop Publishing CHS Computer Institute, Lagos. 2009 Work Experience Administrative Virtual Assistant Thrinspire Proserve – Lagos, Nigeria | 2024 ● Managed scheduling, meetings, and correspondence to support daily operations. ● Maintained databases, filing systems, and reports for efficiency and accuracy. ● Coordinated office supplies and vendor requests to ensure smooth workflows. Store Keeper (NYSC) Federal Airports Authority of Nigeria (FAAN) Lagos, Nigeria | 2018 ● Maintained accurate inventory records and documentation of stockroom activities. ● Inspected and processed deliveries, reporting discrepancies for resolution. ● Oversaw supply storage, organisation, and distribution to maintain stock levels. Customer Care Officer Federal Airports Authority of Nigeria (FAAN) Lagos, Nigeria | 2016 ● Resolved customer inquiries and complaints within service timelines. ● Processed orders, forms, and applications while maintaining accurate records. ● Escalated complex cases to management with thorough background documentation. Skills Administrative & Organisational Skills ● Document control and records management ● Event and program coordination ● Information flow management across teams and stakeholders ● Handling confidential matters with professionalism and discretion Data & Analytical Skills ● Data administration: collection, analysis, and distribution ● Strong numerical and analytical abilities ● Problem-solving: evaluating options and implementing effective solutions Communication & Interpersonal Skills ● Clear and persuasive communication, both written and verbal ● Customer-focused with adaptability to diverse personalities and needs ● Ability to influence positive outcomes and build strong working relationships Technical Skills High proficiency in: ● Productivity Tools: Google Workspace (Docs, Sheets, Slides, Forms), Microsoft Office Suite (Excel, Word, PowerPoint, Publisher) ● Design Tools: Graphic design with Canva (presentations, social media content, marketing materials) ● Project Management: Trello, Notion – task tracking, workflow coordination, and team collaboration. ● Administrative Support: File organisation, email management, calendar scheduling, and appointment coordination. ● Data Management: Data entry, database maintenance, and reporting. Soft Skills ● Communication ● Problem-Solving ● Time Management ● Attention to Detail ● Organizational Skills ● Confidentiality ● Adaptability ● Team Collaboration ● Critical Thinking ● Customer Service Orientation ● Multitasking Certifications ● National Youth Service Corps (NYSC) – 2018 ● Alx African Training - 2024 Referees Available on Request.