OLUWAYINKA AYOPO AKINODE
Abuja, Nigeria. Phone: -, -
LinkedIn: https://www.linkedin.com/in/yinka-akinode/
E-mail:-SKILLS and COMPETENCIES
•
•
•
•
•
•
•
•
•
Google Suite
Microsoft365
ERPs
Data Organisation and analysis
Project Management
Customer service
Complaint resolution
Relationship management
Business Development/ Sales
•
•
•
•
•
•
•
•
Research
Budget and Financial Management
Planning and organising skills
Collaboration skills
Active listening and communication
Time optimization skills
Fact oriented
Proficient in adopting new technology
PROFESSIONAL EXPERIENCE
Flobo Stores – Virtual Assistant
•
•
•
•
Completed the fulfillment of 100% of e-commerce product orders from customers in 60% less time.
Tracked 100% of fulfilled orders and managed 100% of inventories and product listings.
Monitored price changes across 500+ product list and reviewed prices accordingly to drive sales.
Data entry, analysis, and record keeping
StarTimes – Executive Assistant
•
•
•
•
•
•
•
•
2018 – 2022
Scheduled and processed travel arrangements, procured office supplies, managed calendars and
appointments for sales director, zonal directors, managers and the sales team.
Executed, monitored, and evaluated events and activities such as roadshows, sales meetings, annual general
meetings, and client meet-ups, and ensured 100% productivity along with company policy compliance.
Prepared and monitored budgets and expenses to ensure 100% budget compliance and avoid cost overruns.
Sourced, organized and analysed data from across the 8 zones for sales achievement, sales forecasts,
customer activity, and retention rates.
Developed and implemented performance recording and tracking models that improved sales team
achievement rates by 80% and has been adopted across the 8 zones of the company.
Finalized 100% of the documentation and record keeping associated with cash receipts and price policies.
Coordinated a team of 50+ sales persons
Processed 100% of the product orders from customers and coordinated timely product supply by
collaborating with 5+ staff across 4 departments, which improved customer satisfaction by 60%.
NTA-STV Network (StarTimes) - Corporate Sales Representative
•
2022
2017 – 2018
Achieved sales of 800+ digital TVs and 200+ decoders to different organizations, cooperatives, and
individuals, thereby contributing to a 60% increase in the achievement of the sales team.
•
•
Accomplished set target by introducing and promoting products and services to 100+ clients using
presentations, demos, and proposals.
Identified, established, and maintained 150+ business relationships as a result of extensive interaction and
communication.
NTA-STV Network (StarTimes) - Customer Support Agent
•
•
•
•
Provided support to 90+ customers daily by onboarding new customers, recharging accounts, responding
to requests, inquiries, and complaint resolution through phone calls, email, and chat mediums.
Performed telemarketing of products and services which resulted in product awareness contributing to a
25% sales increment.
Prepared feedback on agent coaching and training for supervisor based on 100% customer interactions.
Collated customer interaction data entry.
Third National Fadama Coordination Office – Environmental Officer (NYSC)
•
•
2013 – 2017
2011 – 2012
Effected monitoring and evaluation exercise of 30+ approved farms and agro-allied enterprises across the
North-Central states.
Facilitated and completed detailed 5+ monitoring and evaluation reports.
The Teaching Farms, University of Agriculture, Abeokuta – Team Leader
•
•
2008
Co-ordinated a team of 8 students to manage an integrated 5-acre farm.
Produced and marketed food and agro-allied products to the tune of N 500,000.00
VOLUNTEER / PART-TIME WORK EXPERIENCE
Aktiva Consulting – Standard Operation Process (SOP) Development Associate
-
This was a part time job
• Planned and executed 10 process and task identification meetings.
• Populated 30 SOP matrix.
• Developed 5 SOP document templates and documents.
• Charted 10+ SOP map templates and maps on Microsoft Visio.
Preston Associates for International Development (PAID) –Data Research Assistant
2015
This was a part time job
•
Procured, documented, and collated 350 sets of field survey data.
Tetanus Toxoid Immunization. (T.T- Immunization) – Data Entry Officer
This was a volunteer job
• Collected field data for the immunization exercise.
2010
National Immunization Plus Days (NIPDs) – Data Recorder
2010
This was a volunteer job
•
Assembled field data for the immunization exercise.
CERTIFICATIONS / TRAININGS
•
•
•
•
•
Google Data Analytics – Coursera
Google IT support – Coursera
Corporate Sales Management – Interkon Solutions Ltd
Customer Branding - Interkon Solutions Ltd
Personal Effectiveness – Abraham Brookes Training
ongoing
ongoing-
EDUCATION
•
Bachelor of Agriculture – University of Agriculture, Abeokuta (UNAAB)
2010
HONOURS & AWARDS
•
•
Excellent Staff Award, NTA-STAR TV Network LTD.
Winner, CHD Africa Essay Competition
-
