Yevheniia Piatka
English graduate with hospitality experience and proven communication.
The easy-going person who can find an approach to everyone and avoid
conflicts.
Possess a strong ability in analyzing information and providing solutions
to problems.
Experience
Etsy Shop Manager
05/2020-present
“CartoonPortrait”, Kyiv, Ukraine
Personal Info-+ 38 -
+ 38 - Khust, Ukraine
Ukrainian
linkedin.com/in/yevheniiapiatka/
Soft Skills
Etsy Store administration and advertising management,
Analytics for shop operation and advertising,
Solve logistics issues and occasionally issues with customers,
Propose innovative ideas to increase market share.
Operations Manager
Belt & Road Enterprise, Dubai, UAE
Developing policy strategies,
Analyzing existing processes,
Identifing areas for improvement,
Ensuring all operations are carried on in an appropriate, cost-effective way,
Recruiting, training and supervising staff.
Head Waitress
Adaptability
11/2019-12/2019
“Mastro’s Steakhouse”, Riyadh, Saudi Arabia
Communication skills
Team working and networking skills
Perseverance
Multi-tasking
Handling Customer complaints,
Assisting in the training of new waiters,
Implementing new menu introduction strategies,
Ensuring attention to details and comprehensive understanding of
restaurant methodology and practices.
Problem-solving
Head Waitress
Hard Skills
“SOLIA” restaurant, Kuwait city, Kuwait
12/2018-08/2019
Handling Customer complaints,
Assisting in the training of new waiters,
Implementing new menu introduction strategies,
Ensuring attention to details and comprehensive understanding of
restaurant methodology and practices.
MS Office
(Word, PowerPoint, Excel)
Adobe Illustrator
Waitress
Adobe Photoshop
03/2018 – 11/2018
Cut by Wolfgang Puck, Mondrian Doha, Qatar
Spoken languages
Ukrainian
Native
Russian
English
French
03/2021-09/2021
Proficient
Proficient
Intermediate
Certificates/ Courses
International EF SET Certificate
( www.efset.org/cert/djnzDq )
Project Manager Certificate
ICON Project Management Course
Issued: Jul 2021
Providing information to the Visitors,
Customer service in an accommodating manner,
Assisting in keeping the restaurant clean and safe,
Ensuring attention to details.
Hostess
05/2016-08/2016
IHOP restaurant, Rehoboth beach, DE, USA
Telephone Customer Service,
Providing the information of current promotions,
Managing the flow of Guests,
Training new hosts in providing excellent customer service and conflict
resolution techniques.
Education
Rivne State University of Humanities
Bachelor’s degree in English and World Literature
Sep 2013 - Jun 2017
