Yetunde Janet Omojola

OMOJOLA YETUNDE JANET PROFESSIONAL PROFILE Highly organized and tech-savvy Core Virtual Assistant with over 6 years of experience supporting executives, teams and businesses across diverse industries. Proficient in managing administrative tasks, calendar coordination, email handling, travel arrangements, data entry, and customer service. Adept at using a wide range of digital tools including Google Workspace, Microsoft Office, Trello, Slack, Zoom, and CRM systems. Known for exceptional communication skills, confidentiality, and proactive problem-solving. Committed to streamlining operations, improving efficiency, and providing high-quality virtual support tailored to client needs. Competencies • • • • • • • • • Administration Project Coordination Data Entry Efficiency Personnel Management Customer relationship management Appointment Scheduling IT Proficient Performance - consistent, dedicated, disciplined, effective and efficient team work Management - thrifty and time-conscious WORK EXPERIENCE Virtual Assistant International Organization for Migration (IOM) • • • • • • • • • • • June 2022 – April 2025 Successfully managed scheduling and email support for 3 C-level executives, improving response time by 40%. Increased client satisfaction scores by 30% through prompt and empathetic customer support. Streamlined document management system, reducing admin processing time by 25%. Managed executive calendars, schedule meetings, and coordinate virtual appointments. Handled professional email and inbox management, ensuring timely responses and followups. Prepared and format documents, presentations, spreadsheets, and reports. Performed data entry, file organization, and online research with high accuracy. Managed CRM systems, update client records, and track sales or service pipelines. Assisted with travel arrangements including booking flights, accommodations, and itineraries. Monitored and managed social media accounts, schedule posts, and engage with followers. Provided customer support via email, chat, and calls, resolving issues or escalating as needed. Virtual Assistant Regenix Healthcare July 2021 - May 2022 • Handled daily customer inquiries and ticket resolution with 98% accuracy and within SLA deadlines. • Reduced overdue tasks by 35% by proactively tracking deadlines and reminders. • Provided administrative support for the sustainability department, including scheduling meetings, preparing agendas, and documenting minutes. • Coordinated with various departments to gather data and information required for sustainability reports and initiatives. • Assist in organizing sustainability events, workshops, and training sessions for staff and stakeholders. • Actively managed the achievement of direct sales revenue goals. • Increased revenue and client base by 10% quarterly. Data Entry Officer Stable Shield Solutions March 2021 - June 2021 • Maintained accurate files and records using specialized programs to input data and generate report. • Reviewed and updated client’s correspondent files and scheduling database. • Organized forms, made photocopies, filled records and prepared correspondence and reports. • Executed daily administrative duties and successfully migrated hard copy data to soft copy using dedicated software. • Increased data entry accuracy by 90% through the implementation of quality control measures and the development of standardized data entry protocols. Client Service & Enrollment Premier Medic Aid (HMO) March 2015 - Feb 2020 • Ensured customer satisfaction, set up service calls and special visits, addressed concerns and questions on company services. • Opened new accounts and entered information into company database. • Developed and maintained relationships with clients, promptly resolved issues and sent them special offers that improved sales and revenue. • Conducted market research and utilized the data for target audience, profiling and strategic campaigns focused on pain points. • Utilized Microsoft excel software daily in order to track pipeline activity and analyze sales trend. • Boosted client enrollment rates by 93% through the implementation of targeted outreach strategies and streamlining the enrollment process. EDUCATIONAL HISTORY B. A Linguistics University of Ado Ekiti 2009 W.A.S.S.C.E Ekiti State Government College, Oye-Ekiti 2004 SKILLS • Communication • Detail-Oriented • Time Management • Attention to detail • Creative and innovative • Interpersonal Skills REFEREES Available on request.