Yessica Duarte

My name is Yessica Duarte, I am 32 years old, I am from Nicaragua. I have customer service experience in the BPO industry, through diferente line or business since 2016. I'm very responsible. I started as a customer service in July 2016 for US Cellular campaign, providing information, resolving customer issue with basic trouble shooting, for two months. Two months later I worked for Capital one as a financial specialist, providing customer balances, statements, reporting/issuing credit cards for 4 years and 8 month; After that I worked as a chat support for Cashapp responding customers concerns by utilizing our resources and using templates.