Yesenia Salgado Pedro

YESENIA SALGADO PEDRO Mobile:-, Email:-Bayton Texas Professional Summary Detail-oriented and efficient Data Entry Specialist with over five years of experience in data entry and administrative support. Proven ability to handle large volumes of data with a high degree of accuracy and speed. Expertise in managing databases, ensuring data integrity, and utilizing various software tools to streamline operations. Strong communication skills and a track record of improving processes to enhance overall efficiency. Core Competencies  Data Management: Data entry, data verification, database management, data cleaning.  Technical Proficiency: Microsoft Office Suit, Google Workspace, CRM Systems, Data entry software ( QuickBooks, Zoho, Salesforce).  Accuracy and Attention to Detail: High accuracy rates, meticulous data validation, error detection and correction.  Process Improvement: Workflow optimization, automated data entry processes, standard operating procedures (SOPs).  Time Management: Efficient task prioritization, meeting tight deadlines, multitasking.  Communication and Collaboration: Team collaboration, customer service, client communication. Professional Experience Data Entry Specialist The Bunny Agency  Data Entry management: Entered and updated large volumes of data into the company’s CRM system with a 99% accuracy rate, ensuring that all information is up-to-date and errorfree.  Process Optimization: Developed a new data entry procedure that reduced input time and minimized errors by introducing automated validation rules.  Database administration: Regularly audited the database to identify and correct inconsistencies, leading to an improvement in data integrity.  Reporting: Generated weekly and monthly reports for management using excel and data visualization tools, improving decision-making processes.  Customer Service Support: Assist customer service teams by quickly retrieving and verfying data during customer interactions enhancing the response time. Data Entry Clerk / Customer Service Representative Naya Technomedia - United Arabs Emirates June 2020 - March 2022  Data Entry: Accurately transcribed and entered customer information, sales data, and transaction details into the company’s database maintaining a 98% accuracy rate.  Document management: Managed and organized digital and physical files, reducing retrieval times and improving overall document management efficiency.  Process Improvement: Proposed and implemented a new filing system that streamlined document retrieval processes, resulting in time saving.  Customer Interaction: provided data entry support to the customer service department, assisting in resolving data-related customer queries and issues.  Training and mentorship: Trained new hires in data entry procedures and best practices, contributing to a decrease in onboarding time. Data Entry Specialist / Virtual assistant Freelance, (Remote) January 2017- June 2020  Remote Data Entry: Successfully managed remote data entry projects for multiple clients, ensuring timely and accurate completion of tasks.  Client Communication: Maintained clear and effective communication with clients to understand their needs, leading to a high client satisfaction rate.  Project management: Coordinated and managed multiple projects simultaneously ensuring all deadlines were met with high-quality results.  Data Security: Implemented secure data entry practices to protect sensitive client information, adhering to data protection regulations.  Efficiency Gains: Introduced time-tracking tools and productivity techniques that improved task completion time. Education Associate of Science in Business Administration Central Texas College- Killeen Texas - 2014 Certifications  Microsoft Office Specialist (MOS)  Certified Data Management Professional ( CDMP)  Google Data Analytics Professioanl Certificate  Virtual Assistant Certificate